Re-engage

Charity registered in Scotland SC039377

Re-engage exists to support older people who live alone and find it hard to get out in normal times. The Covid-19 crisis is particularly devastating for these people and many are feeling incredibly vulnerable, especially those with few family members or friends to talk to.
In response to the crisis we’ve suspended our regular social gatherings and, with the help of our dedicated volunteers, have set up a UK-wide call companions service. Older people who are feeling alone can receive a regular friendly phone call throughout the crisis and beyond, for as long as they want it.
No one should have to face this crisis alone. We won’t leave anyone behind.


Current opportunities

The call companions idea is very simple; a volunteer call companion calls the same older person between two and four times a month at a mutually agreed time for an informal chat. As a call companion coordinator, you will be the main point of contact for all of the call companions and older people in your group. This is a challenging, rewarding role which might be a bit busy initially but will take up less of your time once your group is established.

As a call companion, you will make regular telephone calls to a lonely and isolated older person. These calls provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Tasks include committing to calling the older person you have been matched with two to four times per month at an agreed time and following the guidance in our call companion training modules.

As a call companion, you will make regular telephone calls to an older person experiencing loneliness and isolation. These calls provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Over time, you and the older person you have been matched with will get to know each other well and together you will spend many hours full of fun, laughter and stories. You will need two references and to complete an ID check for this role. Tasks include: Calling the older person you have been matched with two to four times per month at an agreed time. Following the guidance in your call companion training modules to ensure that your calls are enjoyable, appropriate and in line with our charitable aims. Keeping in regular contact with your call companion coordinator and letting them know how everything is going. Completing monthly online reports about your call companion calls.

As a call companion coordinator, you will be the main point of contact for all the call companions and older people in your group. Our call companion coordinators are a vital part of the Re-engage team, ensuring that their group of call companions have all the support and information they need to make regular friendship calls to older people. This is a challenging and rewarding role which might be a bit busy to begin with but will take up less of your time once your group is fully up and running. You’ll be checking in with your group members once a month, and you’ll conduct a short wellbeing questionnaire with the older people in the group every six months. You will need two references and to complete an ID check for this role. Tasks include: Setting up the first call companion calls for your group by getting in touch with the call companions and older people Checking in with the older people in your group once they have had their first call companion call Keeping in regular contact with your team of call companions and sharing any updates from Re-engage that are relevant to them Responding to any issues and queries from the call companions and older people in your group