AbilityNet is a UK wide registered charity that helps disabled and older people to use computers and the internet at home, at work and in education. We provide a number of free IT services for disabled and older people at home to help them get the most from their computers, laptops, tablets, ipads and smart phones. One such service is our ITCanHelp service. ITCanHelp is a network of volunteers with IT knowledge and experience who are able to visit people in their own homes to help with their computer needs. Currently we are undertaking all our support remotely, but home visits will be reinstated when lockdown rules allow. Volunteers may be asked to help set up a new computer system for someone, install software or hardware, troubleshoot problems or even help to change to a printer cartridge or give some basic training on how to use systems.
Our award-winning charity is looking for Tech volunteers to support
older and disabled people with their tech at home.
Do you have a passion for the power of technology? Our vision is to create …
“A world in which digital services are equally accessible to all”
As an AbilityNet Tech volunteer you can help unleash the power of technology to ensure that older
people and disabled people are not excluded from the digital world.
“One of your advisors, Trevor, has been helping me with some very basic computer skills on a tablet
that I have hardly touched since it was bought for me as a present from my wife. I suffer from
Parkinson’s and it is very difficult for me to concentrate. Trevor has been extremely kind and
patient and has opened up a world I hardly knew existed.” AbilityNet client
All across the UK our 300 volunteers support older and/or disabled people at home to offer one-to-one
support with their technology, whether that’s a computer, laptop, smartphone or tablet.
• Trouble shoot technical issues.
• Offer impartial advice on technology.
• Set up new tech and install hardware and software.
• Show people how to use their tech at home e.g. shop online, send and receive emails and Skype
with family and friends.
• Make adaptations to support a disabled person’s specific technology needs.
What will I be doing?
• Contacting clients to arrange a date/time to support (home visits or supporting them remotely).
• Carrying out tech support for the clients you have accepted.
• Feeding back on progress via our online ticketing system.
• Supporting your local Coordinator with promoting the volunteer service in the local area.
• Getting together with other tech volunteers at team meetings and wider company events.
• Undergoing training on technology, particularly adaptive technology.
• Supporting other volunteers through our online chat facility.
What are the benefits to me?
As an AbilityNet Tech volunteer you can:
• Change the lives of disabled and older people.
• Benefit from technology and disability training.
• Network with a nationwide team of other Tech volunteers.
• Be flexible with your volunteering and plan it around your other work and home commitments.
What should I do next?
If you think you have what it takes to be an AbilityNet Tech volunteer apply online.
You will be contacted by a local volunteer Coordinator to arrange an informal interview.
If you would like more information, or to chat further about the volunteer role contact the AbilityNet
Free Services team on 0800 048 7642, or email firstname.lastname@example.org