Charity registered in Scotland SC039866

AbilityNet is a UK charity that helps older people and disabled people of all ages use computers and the internet to achieve their goals at home, at work and in education.

We provide a range of services that include personalised workplace and education assessments, digital accessibility testing and computer support in people's homes. We also offer a wide range of free Expert Resources that can be accessed through this website.

Current opportunity

To provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely. Principal Accountabilities Evaluate client issues which could involve: Advising on hardware and software, including upgrades to existing hardware and software. Identifying and installing suitable equipment and upgrades. Identifying and resolving a range of technical problems relating to hardware or software. Installing new software packages. Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages. Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs) Contact client to arrange appointment Feedback on visit to County Coordinator (CC) with resolution or next steps Contact client after original visit to confirm follow up appointment if necessary Highlight to the CC immediately any issues that may present a risk to service delivery or reputation Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area Attend ad-hoc team meetings and wider company events or meetings Undergo training Support/buddy other volunteers as necessary Adhere to all AbilityNet policies as set out in the Induction pack Note: if there is no CC in the County then the Free Services Admin team take on this role.