To provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely.
Evaluate client issues which could involve:
Advising on hardware and software, including upgrades to existing hardware and software.
Identifying and installing suitable equipment and upgrades.
Identifying and resolving a range of technical problems relating to hardware or software.
Installing new software packages.
Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages.
Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs)
Contact client to arrange appointment
Feedback on visit to County Coordinator (CC) with resolution or next steps
Contact client after original visit to confirm follow up appointment if necessary
Highlight to the CC immediately any issues that may present a risk to service delivery or reputation
Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area
Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area
Attend ad-hoc team meetings and wider company events or meetings
Support/buddy other volunteers as necessary
Adhere to all AbilityNet policies as set out in the Induction pack
Note: if there is no CC in the County then the Free Services Admin team take on this role.