Charity registered in Scotland
AbilityNet exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.
Evaluate client issues which could involve:
o Advising on hardware and software, including upgrades to existing hardware and software.
o Identifying and installing suitable equipment and upgrades.
o Identifying and resolving a range of technical problems relating to hardware or software.
o Installing new software packages.
o Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages.
• Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs)
• Contact client to arrange appointment
• Feedback on visit to County Coordinator (CC) with resolution or next steps
• Contact client after original visit to confirm follow up appointment if necessary
• Highlight to the CC immediately any issues that may present a risk to service delivery or reputation
• Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area
• Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area
• Attend ad-hoc team meetings and wider company events or meetings
• Undergo training
• Support/buddy other volunteers as necessary
• Adhere to all AbilityNet policies as set out in the Induction pack
As an IT Support volunteer you will provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely.
Our volunteers provide one-to-one IT and technology support to older people and disabled people of all ages through home visits and remote support. Volunteers help to make sure that older people and those with a disability are not excluded from the digital world.
All across the UK our 300 volunteers visit older and/or disabled people at home to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet.
Trouble shoot technical issues.
Offer impartial advice on technology.
Set up new tech and install hardware and software.
Show people how to use their tech at home e.g. shop online, send and receive emails and Skype with family and friends.
Make adaptations to support a disabled person’s specific technology needs.