Evaluate client issues which could involve:
o Advising on hardware and software, including upgrades to existing hardware and software.
o Identifying and installing suitable equipment and upgrades.
o Identifying and resolving a range of technical problems relating to hardware or software.
o Installing new software packages.
o Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages.
• Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs)
• Contact client to arrange appointment
• Feedback on visit to County Coordinator (CC) with resolution or next steps
• Contact client after original visit to confirm follow up appointment if necessary
• Highlight to the CC immediately any issues that may present a risk to service delivery or reputation
• Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area
• Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area
• Attend ad-hoc team meetings and wider company events or meetings
• Undergo training
• Support/buddy other volunteers as necessary
• Adhere to all AbilityNet policies as set out in the Induction pack
As an IT Support volunteer you will provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely.