A unique opportunity for you to make a positive difference to the lives of victims and witnesses affected by crime. We are looking for people to join our team of volunteers who provide information,guidance, emotional support and practical assistance to help anyone affected by crime, including victims, witnesses their friends and family. The role involves: Discuss service users needs by telephone, web chat, appointments and face to face contact,agreeing next steps at the end of each contact. Support service users in the court room and other appropriate locations on the day of trial, liaising with court officials on behalf of service users. Help service users feel more confident by arranging/conducting court familiarisation visits. Feedback and agree follow up actions with staff members. Provide administrative support in completing the service users journey.