Pain Concern is looking for volunteers to help moderate the charity’s online community on the Health Unlocked platform. Our forum provides peer support and a learning environment for people living with chronic pain and those who care for them. Forum moderators follow Health Unlocked guidance, creating a great culture and setting the tone for the forum. As a volunteer moderator you will help to ensure that our online community is maintained as a safe, supportive and fun environment. You will gather information on what issues are important to forum users. You will help to monitor and moderate user-generated content. By joining us you will join a fast-growing and respected service. Due to the nature of the role, successful applicants will be required to undertake a PVG check and complete a 1hr Safeguarding online course.

This role supports our aim in delivering pain education in our communities and providing access to high quality resources to those who may not have digital access. As an ambassador you will provide tailored information on pain management services available in the local health board area and Signpost to any other support services in the community. Promote the concept of supported self-management as a recommended, effective intervention for chronic pain. Help make a difference to people living with pain by providing a powerful platform to hear the views and experiences for the all too often, voiceless patients. Due to the nature of the role, successful applicants will be required to undertake a PVG check.

• Maintain communications those fundraising in aid of Pain Concern and provide support • With support from the Fundraising Team, Fundraising Steering Group and your fellow volunteers, help to plan and deliver events and activities to raise funds and awareness • Send out fundraising packs • Liaise with Media Team for publicising fundraisers and events • Maintain a list of fundraising opportunities such as walks and marathons • Help develop and maintain the fundraising section of Pain Concern’s website • Research opportunities to promote community fundraising • Develop links with local businesses • Research and organise local fundraising events • Recruit community fundraisers to support events in their area • Attend events organised by our fundraisers as the ‘face’ of Pain Concern • Maintain a database of contact and other ad hoc admin support for the team as required

· Preparation and packing of orders · Dispatching information leaflets and magazines to individuals and organisations · Dispatching boxes of information leaflets to clinics and exhibitions · Dispatching fundraising letters · Dealing with email correspondence · Answering and recording client enquiries · Recording stock in and out · Maintain accurate stock data base(s) · Follow health and safety policies and procedures and be proactive in supporting a positive health and safety culture. · Liaise with appropriate members of staff