SSAFA

Charity registered in Scotland SC038056

SSAFA – the Armed Forces charity, the Soldiers, Sailors, Airmen and Families Association, is a UK charity that provides lifelong support to serving men and women and veterans from the British Armed Forces and their families or dependents


Current opportunities

Role - Caseworker Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you. What is a caseworker? Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc. Why do we need you? Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this. When would you be needed and where would you be based? The essential part of the role is interacting with clients, so you may be visiting clients or doing this virtually. You may need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch you might have access to an office, but many volunteers are based at home. What does this role involve? •Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely •Liaising with clients and completing a form to assess their circumstances •Sign-posting clients onto local services providing specialist advice •Applying on the client’s behalf to military and non-military sources of charitable funding •Arranging for the purchase of goods and services •Keeping in touch with the client so they know how their case is progressing •Keeping in touch with your branch so they know your availability •Keeping up to date with training and SSAFA news so that you are best able to support clients •Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser •Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) What can you gain from this volunteering role? •Support people in your community with a military background •Use your skills, knowledge and life experience to benefit others •Support and friendship from your local SSAFA branch and the wider SSAFA community •Experience, training and skills that you can highlight on your CV and in job interviews •Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! What training and support will you receive? •Online training course for new caseworkers. Your trainer will guide your group of like-minded volunteers through everything you need to know to get started as a SSAFA caseworker •Some short on-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe •SSAFA branches have regular opportunities to update your training •Access to a range of e-learning courses •Local induction including who supports caseworkers in your branch and how to contact them •Most branches have regular gatherings for caseworkers to meet and share ideas •There is a Regional Operations Support Manager for each region and the Welfare Team and Volunteer Support Team based at our central office can support you with any issues that arise as a caseworker •Reimbursement of out-of-pocket expenses

Role – Branch Secretary Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so we’d love to hear from you. What is a Branch Secretary? There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch. Why do we need you? We’ve been supporting the Armed Forces community for more than 130 years. Our clients come from all backgrounds and age groups and the number of people contacting us for help rises each year. In recognition of their service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes. When would you be needed and where would you be based? This role is about coordination and administration. As part of your local branch you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year. What would you be doing? •Managing the branch office (if applicable) and providing support to all volunteers, especially new ones •Work with the branch Chairperson, treasurer and others to ensure smooth running of the branch •Accepting referrals and coordinating SSAFA caseworkers, visitors and helpers accordingly •Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely •Monitor volunteer numbers against the demand for support and recruit new volunteers as needed •Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need •Build relationships with regional and central office staff to ensure an effective flow of information •Maintaining accurate records of volunteers and cases, submit accurate data to Central Office •Providing administration for an annual programme of meetings including an AGM, recording and implementing decisions •Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser •Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) What can you gain from this volunteering role? •Gain experience of holding a key local role with oversight of all SSAFA activity in the local area •Use your skills, knowledge and life experience to benefit others •Support and friendship from your local SSAFA branch and the wider SSAFA community •Experience, training and skills that you can highlight on your CV and in job interviews •Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! What about training and support? •A three-day course for new branch secretaries. Your trainer will guide your group of like-minded volunteers through everything you need to know to run a SSAFA branch. •On-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe. •Access to a range of e-learning courses as well as local opportunities to keep your training up to date. •Support from the Chair of the branch •Support from the Regional Operations Support Manager (per region) •Access to the Welfare Team and Volunteer Support Team based at our central office •Reimbursement of out-of-pocket expenses To find out more, including what are we looking for, training and how you can get involved, please visit https://www.ssafa.org.uk/ or call 08000325612