Do you have a passion for the power of technology? Our vision is to create a world in which digital services are equally accessible to all. As an AbilityNet Tech volunteer you can help unleash the power of technology to ensure that older people and disabled people are not excluded from the digital world. Overview of the Tech volunteer role All across the UK our 350+ volunteers support older and/or disabled people in their communities to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet. Our volunteers: • Troubleshoot technical issues • Offer impartial advice on technology • Set up new tech and install hardware and software • Show people how to use their tech at home e.g. shop online, send and receive emails and video call with family and friends • Make adaptations to support a disabled person’s specific technology needs What will I be doing? • Contacting clients to arrange a date/time to support (could include, home visits, meetings in libraries, cafes etc. supporting them remotely online or attending group sessions). • Carrying out tech support for the clients you have accepted. • Feeding back on progress via our online ticketing system. • Supporting your local Coordinator with promoting the volunteer service in the local area. • Getting together with other tech volunteers at team meetings and wider company events. • Attending training on technology, particularly adaptive technology. • Supporting other volunteers through our online chat facility What are the benefits to me? As an AbilityNet Tech volunteer you can: • Change the lives of disabled and older people. • Benefit from technology and disability training. • Network with a nationwide team of other Tech volunteers. • Be flexible with your volunteering and plan it around your other work and home commitments. for further information and to hear from current volunteers, please click on link: https://abilitynet.org.uk/free-tech-support-and-info/join-our-volunteers

Many of our library customers come to us for advice and practical support to access online resources, as they may not have access to a computer or the internet at home. We need volunteers who can explain and practically demonstrate how to complete basic IT tasks,assisting customers to improve their skills and access the information and support they require online. As part of the Library and Information service of Leisure and Culture Dundee, your role will be to support library customers to improve their IT skills through the provision of Basic IT support and training, which could include; Support with setting up and using email Accessing online job search and completing employment applications Scanning and uploading documents Accessing online training courses Completing online applications e.g. for housing or benefits Travel planning Using microsoft office packages Downloading and printing documents Accessing library service e-resources

You will be the first point of contact for clients within the Bureau, along with helping to ensure the smooth running and organisation of the Bureau is many different ways. Depending on what your are comfortable with you might be doing the following: -Welcoming clients -Answering telephone calls/emails and passing messages to the appropriate person or arranging appointments for clients -Updating databases and information systems -Filing and photocopying -Taking minutes at meetings -Ordering stationary and other supplies

To help provide effective and efficient advice to members of the public. -Interviewing clients -Finding, interpreting and communicating information so clients can make informed decisions -Act on behalf of clients, when needed - Negotiating, referring and drafting letters for clients -Completing clear case records -Recognising the root cause of problems and participating in taking action Our volunteer Advisers can either be generalist advisers (they advise on many different topics) or they can become specialist advisers (advising on a specific topic(s))