Description

SSAFA has been supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all
backgrounds and age groups. We aim to provide financial, practical, and emotional support when it’s needed most.
To do this we need excellent administrators to keep things running efficiently behind the scenes.
Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to
hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills.
The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and
supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising
meetings, and liaising with volunteers and external stakeholders.
Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration
Coordinator.
• Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries
are answered
• Getting people together: Organising internal meetings, both virtually and face to face
• Planning and organising: Liaising with internal and external stakeholders to arrange events such as the
Branch Annual General Meeting
• Note taking and recording: Maintaining accurate records of meetings and decisions
• Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to
date and informed
• Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of
equipment
• Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event
risk assessments where required

Organisation aims and objectives

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our teams of trained volunteers and employees provide practical, emotional and financial assistance to the Armed Forces community enabling them to thrive.

Restrictions

Experience required: • Friendly and approachable people with good written and verbal communication skills. • Some experience of coordinating people or events is beneficial. • Good IT skills e.g., confident using email and online diaries– you will receive your own SSAFA email address • Respectful and non-judgemental approach. • Understanding of the importance of confidentiality and boundaries. • This role would suit someone who would like to volunteer regularly, each week.
Minimum age: 18

Support

Expenses paid: Yes
Training details: • Instructor led training alongside like-minded volunteers will guide you through everything you need to know • On-line training modules to complete at home, so you are up to date on how to keep people and their personal information safe • Local induction and support, from other branch volunteers • Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date • Support from regional volunteering and operations employees • Regular meetings and events to learn and share information