Board members are responsible for the strategic management of each bureau, including oversight of planning, evaluation, staffing, managing finances and ensuring legal and regulatory compliance. Skills and experience are welcome, but training is provided. Interest in the community and bureau is most important.

To help provide effective and efficient advice to members of the public. -Interviewing clients -Finding, interpreting and communicating information so clients can make informed decisions -Act on behalf of clients, when needed - Negotiating, referring and drafting letters for clients -Completing clear case records -Recognising the root cause of problems and participating in taking action Our volunteer Advisers can either be generalist advisers (they advise on many different topics) or they can become specialist advisers (advising on a specific topic(s))

You will be the first point of contact for clients within the Bureau, along with helping to ensure the smooth running and organisation of the Bureau is many different ways. Depending on what your are comfortable with you might be doing the following: -Welcoming clients -Answering telephone calls/emails and passing messages to the appropriate person or arranging appointments for clients -Updating databases and information systems -Filing and photocopying -Taking minutes at meetings -Ordering stationary and other supplies

DENNY AND DUNIPACE CITIZENS ADVICE BUREAU ARE SEEKING TO RECRUIT 10 VOLUNTEERS. To help provide effective and efficient advice to members of the public, carry out admin duties and develop the bureau. Main Duties include: •Interviewing clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions •Giving information - Use Advisernet and other reference materials to find the relevant information, communicate that information to clients •Giving advice – explain the information to the client and the choices that the client has, so they can decide what to do •Give practical help – Fill in forms on paper or online, do benefit checks using appropriate calculation tools, speak to or contact other agencies on behalf of the client, with the client’s consent. •Complete clear case records •Recognise the root cause of problems and participate in taking action •Carry out admin duties. •Carry out reception duties. Denny and Dunipace CAB run a comprehensive training programme for Trainee Advisers which provides support and mentoring with an experienced Adviser. In return, your travel expenses will be reimbursed by the Bureau and there is access to external training once all initial training is completed. Many Advisers have gained useful experience and qualifications whilst volunteering for Denny and Dunipace CAB which have helped them gain employment.