Volunteer Caseworker (Lewis)

  • VO99301
  • Home-based volunteering


Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.
What is a caseworker?
Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.

Organisation aims and objectives

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our teams of trained volunteers and employees provide practical, emotional and financial assistance to the Armed Forces community enabling them to thrive.

Frequency and commitment details

A mutual convenient time for both parties.


Experience required: Good listening & communication skills, good written and spoken English. Reliable attitude, contact clients and keep appointments. Ability to be respectful and non judgmental with clients, their families other agencies and SSAFA colleagues. Willingness to use our online case management system. Ability to maintain confidentiality and keep information safely.
Travel details: Access to public transport or own vehicle is needed. Most meetings are held virtually/telephone but some travel may be needed.
Minimum age: 18


Expenses paid: Yes
Expenses details: Reimbursement of out of pocket expenses.
Taster available: Yes
Training details: Full training and support is available. Volunteer Support Managers are available in each region, Welfare Teams and volunteer Support Teams are also available.