Helpline Volunteer

  • VO99254
  • Home-based volunteering


We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.

The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.

No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.

What will you do?
• Provide a safe and supportive environment for those with cancer or those with a connection with someone with cancer.
• Log all conversations using our processes. This is to show how effective the helpline service is and is essential for the advancement of the service.
• Share approved information about the condition.
• Report back on Helpline activity
• Act in line with our Volunteer policies and Code of Conduct.

Organisation aims and objectives

We provide information to guide people with cancer through the confusing options for care. Our aim is to help them make informed decisions. With our holistic approach, Yes to Life emphasises the importance of the mental, emotional and spiritual state of those with cancer. Along with physical needs, we feel these should be considered as central to any treatment programme. Rooted in almost 20 years of experience working with people with cancer, we know it is vital that everyone seeking options should be empowered to make their own health decisions. We also believe in the benefits of a positive approach. Of course, a cancer diagnosis is frightening, but instead of talking about ‘victims’ and ‘battling with disease’, we feel that forward-looking optimism is crucial. We have seen the realistic hope that results from gaining access to information, and from being empowered to explore your individual needs and make your own choices to manage your condition, as you see fit. Our role is to help people to decide what they want to do to help themselves – by providing information and referring them to qualified experts – and then to support them in their chosen path. Yes to Life empowers people with cancer to make informed decisions about their care options. For almost two decades, we have provided evidence-based information to those in need.











Experience required: • Personal experience of cancer • Excellent communication and interpersonal skills • Ability to maintain professional boundaries. • A well-developed ‘listening ear’ • Ability to empathise with people and not to over-sympathise • Ability to provide approved information and not advice. • Awareness of the importance of confidentiality • Ability to manage your own experiences and support needs • Ability to communicate with people from different backgrounds in a non-judgmental way.
Minimum age: 18


Training details: Induction and role specific training.