Digital Support Volunteer

  • VO98882


We are looking for volunteers to support digital groups that take place across communities in Edinburgh and East Lothian, providing advice to people who are looking to improve their digital skills.
From offering basic support with turning on or using a device, to focused help in areas like how to keep in touch with friends and family online; how to save money online; or help with CV writing, job searches and applying for jobs online.
You will be encouraging the person to learn at their own pace to build their confidence, provide a consistent level of customer service and support our staff in obtaining monitoring and evaluation data.

Organisation aims and objectives

People Know How is Scottish social innovation charity founded in 2013 on the principle that people know how to identify their needs and the solutions that will help them fulfil their potential and solve social issues. People often don't realise that they know how, and that's where we come in - unlocking ideas for a better future, today. We call this social innovation. Our core services are Positive Transitions, supporting children, young people and families; and Reconnect, supporting adults and families to improve wellbeing through digital and social inclusion. We are also passionate about cross-sectoral collaboration and regularly hold events, initiate research and collate resources as part of our Connect Four initiative. We also provide a range of volunteering opportunities tailored to your personal interests.










We try to be as flexible as possible in terms of full/part-time availability and for volunteering to be able to fit around your current lifestyle. We are ideally looking for someone who can volunteer for a minimum of 2 hours on a weekly basis and commit to at least 3 months of volunteering to help us build relationships with the people we are supporting.


Experience required: You don’t need to be an IT expert as training will be provided but you’ll be friendly, patient and keen to help people from various backgrounds get online in order to improve their overall wellbeing.
Minimum age: 18


Expenses paid: Yes
Expenses details: Volunteers can claim travel expenses every month.
Taster available: Yes
Taster details: We will always have an initial chat with potential volunteers to answer any questions, and tell them a bit more about the role. They are also welcome to attend digital groups to get more of a sense of what the role is.
Training details: As part of People Know How, volunteers will receive: • Full induction training to familiarise themselves with the charity and volunteer procedures • Role-specific/safeguarding training • Regular ongoing support.
Support: Wheelchair Access/Disabled Access Toilet