Volunteer General Adviser

  • VO98880


Description

As A Volunteer General Adviser you will support members of the local community with a variety of enquires, such as:
• Benefits
• Employment
• Consumer
• Relationships
• Housing
• Crisis Supports

You will help to empower clients to understand their rights and what options they have available to make informed decisions.
Each day as a generalist adviser will come with new and interesting learning opportunities.
Generalist advisers provide support to clients in the local community by telephone, face to face appointments and email advice.
This will be done after researching information on client's various queries with the use CAS databases and other online information services so good IT skills are essential.
General Adviser's will also be expected to upkeep client and case records to required standard.
Full training and ongoing support will be given to General Advice volunteers

Organisation aims and objectives

Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem. There is a CAB in almost every community in Scotland, across almost 300 locations, helping more that 260,000 people each year.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Volunteer General Advisers will be required to complete a minimum 2 sessions per week, either one full day or 2 half days. A minimum of six months commitment

Frequency and commitment details

Volunteer General Advisers will be required to complete a minimum 2 sessions per week, either one full day or 2 half days. A minimum of six months commitment Volunteer General Advisers will be required to complete a minimum 2 sessions per week, either one full day or 2 half days. A minimum of six months commitment

Restrictions

PVG required
Experience required: Ability to research information efficiently and relay that information in a clear and concise manner. - Keen interest in learning and personal development. - Respectful of views and values which may be different from you own. - Excellent verbal communication including telephone skills while being friendly and approachable. - Efficient IT literacy skills including MS Office, email, internet and experience in working with database systems.
Travel details: Lothian and First Bus Service
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Day saver tickets can be provided for local bus service from home address Mileage from home address to bureau can also be reimbursed at £0.45 per mile Lunch allowance for individuals covering a full day of volunteering. Can be paid daily, weekly or monthly
Training details: Robust induction on CAB systems and ongoing volunteer development and support. Fast Track online courses available on the job leaning available in the Bureau
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet