DENNY AND DUNIPACE CITIZENS ADVICE BUREAU ARE SEEKING TO RECRUIT 10 VOLUNTEERS. To help provide effective and efficient advice to members of the public, carry out admin duties and develop the bureau. Main Duties include: •Interviewing clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions •Giving information - Use Advisernet and other reference materials to find the relevant information, communicate that information to clients •Giving advice – explain the information to the client and the choices that the client has, so they can decide what to do •Give practical help – Fill in forms on paper or online, do benefit checks using appropriate calculation tools, speak to or contact other agencies on behalf of the client, with the client’s consent. •Complete clear case records •Recognise the root cause of problems and participate in taking action •Carry out admin duties. •Carry out reception duties. Denny and Dunipace CAB run a comprehensive training programme for Trainee Advisers which provides support and mentoring with an experienced Adviser. In return, your travel expenses will be reimbursed by the Bureau and there is access to external training once all initial training is completed. Many Advisers have gained useful experience and qualifications whilst volunteering for Denny and Dunipace CAB which have helped them gain employment.

Home-Start Glasgow South is a family support charity based in Glasgow South. We work with families, with at least one child up to the age of 8, who are struggling to cope with the challenges of parenting along with sometimes difficult personal circumstances. Our volunteers visit families for 2-3 hours each week in their own home to provide practical and emotional support. If a family is isolated, they may need support to go to a local group. An overwhelmed parent may need help to organise the household or it could be that a mum or dad just need someone to talk to. A volunteer can make a big difference in a couple of hours a week. Volunteering in the family home can also include Perinatal Support (pregnancy -2 years) and English Tutoring. The support and friendship you can provide is invaluable and can help take away some of the stresses of day to day life, enabling parents to cope better with daily tasks and improve their confidence, giving their children the best possible start in life.

Your role as the Telephone Befriender is to engage in conversation with a client over the phone, building a rapport and engaging with them on a weekly basis (note: some befriending matches require more than one call per week). Most of the referrals come from our partners and other agencies but some are self-referrals. All referrals are due to the client being lonely and feeling isolated. It should be noted, that does not necessarily mean they are an older person living on their own. Some referrals are for younger adults who may live in a ‘busy’ household. As a Befriender your co-ordinator will match you to a suitable client. This will be done after finding out more about both yourself and the client to see if there are similarities in personality, hobbies etc. It will not be done purely on age – often the perfect match is with different generations. Your role will be to chat to the client, using your own phone from your own home. You will be required to actively engage and encourage conversation – sometimes this needs to be led by you, the volunteer, as there could be barriers with the clients such as: confidence, disability, speech issues etc. The Telephone Befriender will not be expected to offer advice or to ‘counsel’ the client – you are simply someone to have a chat to and be a listening ear – something for the client to look forward to each week. Befrienders should give minimal personal details about themselves and should never ‘off-load’ their own issues to a client. Your coordinator will always be there to deal with any concerns you have about any of your matches. VASA induction training will be given and guidelines issued around safety protocols for volunteers and clients. Workshops will be available from time to time to cover areas of interest around Befriending. A PVG check will be carried out prior to commencement as a befriender. It should be noted that this role does not include any face-to-face befriending and no volunteer should arrange to meet with a client. Post COVID, if a one-to-one, face-to-face service was developed, appropriate training would be given then if deemed applicable. DUTIES: The role of the Telephone Befriender will be as follows: • To offer friendship and encouragement, via a telephone call, to a client who is isolated and lonely. • To provide a listening ear. • To facilitate conversation and engage with clients. • To build up a relationship with the befriendee, giving them something to look forward to on a weekly basis. • To commit to a minimum of 20min per week to the service.

Why we need your help The Community of Dumfries and Galloway - Marie Curie, health professionals, patients and families - together have identified a need to offer a service to support patients and their families at the end of life. Volunteers spending time with patients alone or with their families and friends, providing emotional support, a listening ear, short breaks for friends and family, help with signposting for information and support, and to simply be there for people at this very difficult time makes a huge impact and will help us to ensure a better end of life for all. What we need you to do As a volunteer these are some of the tasks that you may be asked to carry out in your role, this list is not exhaustive, but all tasks will be withing the boundaries of the role of Community Companion Providing one-to-one companionship and support. E.g., offering a listening ear, engaging in everyday conversation, doing activities or hobbies together. Spending time with patients who have been identified as nearing the end of their life and providing support for them and their loved ones. Allow family, friends or carers to have a short break while you spend time with their loved one. Signpost families, friends and carers to other services, as appropriate Support us with the evaluation of the service, including writing a brief report on each visit Keep staff informed of any changes or significant happenings in connection with the patient, either in person or by telephone Attend individual support sessions, group support and development sessions as required Carry out planned visits as agreed with you as a volunteer. These could be in a variety of settings, for example, on a ward, in a family’s home, in a care home or taking a patient out for a short break in the community Driving a patient to pre-arranged medical appointments or taking short trips out. Helping with small, daily tasks, e.g. making tea or accessing the internet and signposting to relevant local support services or finding out information as requested. Represent the Companions service positively to those using the service N.B This is only an outline as support will vary according to individual needs. Companions do not provide nursing or personal care, or offer counselling or advice What skills or experience do you need? A friendly and sensitive nature – a good listener Patience, empathy, self-awareness and emotional stability Excellent listening skills and an ability to build a rapport with others Commitment and reliability - able to keep appointments An understanding of the importance of confidentiality Willing to be flexible to the needs of the individual Mature perspective on life and death Willingness to learn, participate in training and operate within the boundaries of the role Respect for individuals, regardless of their race, gender, culture, religion, disability, sexual orientation and marital status What we can offer you An excellent opportunity to build on your existing skills or gain new skills in a charity environment through induction, training and ongoing support. Meet and engage with new people – staff, volunteer’s, patients and families Paid out-of-pocket expenses in line with the Marie Curie Policy - including mileage etc An opportunity to be part of a dynamic team at Marie Curie who make a real difference to people at the end of life. What we ask of you To provide two references from non-family members and other relevant documents related to the role – this role will require a disclosure check To provide the details of one or more lone worker Buddies in line with our lone working procedure and to keep to all Marie Curie policies and guidelines To complete an induction, training and participate in support opportunities related to your role To ensure you make us aware of any issues or concerns you may have in your volunteering role as soon as you can. To make us aware of any changes in your personal circumstances that may impact you and your ability to carry out your volunteer role. Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users. ABOUT US Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. W