Cruse Scotland Bereavement Support is seeking enthusiastic and compassionate volunteers to answer telephone calls to their National Helpline.

Applicants should have excellent listening skills and the ability to put people at ease on the telephone. You should be able to keep a level head when dealing with distressing, angry or difficult calls.

Full training will be given - volunteers will be expected to take part in ALL of the training dates before undertaking this role.
We ask that all helpline volunteers commit to at least one 3-hour shift per week. This can be daytime, evenings or weekends. This role will be home based.

Organisation aims and objectives

Cruse helps the bereaved understand their grief and cope with their loss through providing information and free confidential listening/counselling.

Frequency and commitment details

6 Months. 3 Hours, Weekly.


Minimum age: 18


Training details: Full training will be given, volunteers will be expected to take part in all the training dates before undertaking the role.
Support: Named Contact For Volunteer