Are you always on the phone? Are you calm, collected and chatty? We’re always looking for friendly, confident and helpful people to join our team and become the voice of your local store. You will be the first point of contact for our customers helping them with any enquiries and arranging collections for donations and deliveries. Come and be a part of your local team and learn customer service skills and gain experience. If you have good communication skills and able to follow administration processes accurately then come and be a part of our team and laugh and chat with other volunteers over a cup of tea and a biscuit. Perfect for enhancing your CV and skills set We talk to our customers, make them feel welcome, help them find the things they’re looking for and inform them of the BHF’s life saving heart research. We keep the sales floor looking fresh and inspiring and thank everyone who brings in their donations and custom. Come and be a part of your local team and learn about customer service skills and gain experience. Don’t worry if you’re not a confident speaker, with this role all you need is a welcoming and helpful attitude. We’ll provide you with all the support and help you need. Perfect for enhancing your CV and skills set

We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer. The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information. No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential. What will you do? • Provide a safe and supportive environment for those with cancer or those with a connection with someone with cancer. • Log all conversations using our processes. This is to show how effective the helpline service is and is essential for the advancement of the service. • Share approved information about the condition. • Report back on Helpline activity • Act in line with our Volunteer policies and Code of Conduct.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community. We are looking to recruit a Group Coordinator for our Ross-shire group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here. In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. To find out more about what services this group currently offer please go to https://volunteers.mssociety.org.uk/group-coordinator Time Commitment We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role. This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS. About you You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services. You will be reliable and easy to contact and you need to live in or near the Ross-shire area to carry out this role. Apply online or for further information contact simon.moran@mssociety.org.uk The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

As a CPR Champion you will support St John Scotland as part of their partnership with Save a Life for Scotland. You will get the opportunity to attend various events within your local area with other St John Scotland CPR Champions and CPR Leads ensuring that participants are equipped to undertake potentially lifesaving bystander CPR according to current policies, regulations and protocol. You will also be trained on demonstrating defibrillator usage to participants. Main tasks: - Deliver Bystander CPR awareness to various people at different events within your local area - Defibrillator Demonstration (training is provided)