Case Work Volunteer

  • VO68538
  • Home-based volunteering


Description

A Caseworker is someone who carries out work for the Royal Air Force Association on a voluntary basis by gathering information, asking questions and completing necessary forms and by doing so, you will make a real difference. You will also work closely with the Area Welfare Officer to complete each case successfully.

What’s in it for you
This is an opportunity to play a key role in helping the RAF Association deliver valuable support to members of the RAF community and their families. You will receive ongoing support provided by both the Volunteering and Case working Team. Upon completion of the training course, you will achieve a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.

Frequency & commitment details: 3 days of initial training, with one day refresher training to take place every 3 years. Cases vary in the time that is needed to complete them. Conversations with beneficiaries can take around 1-2 hours and the subsequent forms, reports and follow ups depend on the complexity of the case.

The role is subject to a completed application form, interview, reference checks and PVG check prior to attending the training course.

Organisation aims and objectives

The RAF Association is a member led welfare charity that exists to ensure that all members of the RAF family are supported, when they require it.

Frequency and commitment details

3 days of initial training, with one day refresher training to take place every 3 years. Cases vary in the time that is needed to complete them. Conversations with beneficiaries can take around 1-2 hours and the subsequent forms, reports and follow ups depend on the complexity of the case.

Restrictions

The role is subject to a completed application form, interview, reference checks and PVG check prior to attending the training course.
Experience required: Patience and Empathy Capability of working with a wide variety of people Good listener Ability to maintain boundaries Reliability Good IT skills Confidentiality
Travel details: The opportunity is home based.
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Yes.
Training details: 3 days of initial training, with one day refresher training to take place every 3 years.