Make a difference. Give advice in your local CAB
As well as the satisfaction from seeing the difference you make, volunteering will equip you with new skills and many volunteers make friendships that can last a lifetime

Are you a good listener, open–minded and don’t judge people or their circumstances and have 6 - 8 hours each week to spare? Then we would love to hear from you!

The role of a CAB adviser is varied. Some of the things advisers do include:
interviewing clients – usually in person, but sometimes by phone or
using Advisernet, the CAB Service’s electronic information system, to
give information to clients;
explaining the choices faced by clients, and what they mean;
offering practical help to clients by writing letters, making phone calls
and helping fill in forms;
referring clients to other agencies if they are better placed to help;
keeping confidential records of clients’ cases;
preventing future problems by identifying issues that affect a lot of
clients. This information can then be used to try and change laws,
regulations and business practices - this is called “social policy” work.

We are particularly interested to hear from people who have experience of webchat.

Organisation aims and objectives

Roxburgh & Berwickshire CAB is an independent charity that provide free and confidential advice and information within your local community. There is a Citizens Advice Bureau in almost every community in Scotland, across almost 300 locations, helping more than 260,000 people each year. Because Citizens Advice Bureaux are managed and used by people within the community, they deliver services that meet the needs of local people. They provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings. Common areas of inquiry include:- Benefits, Debt and money advice, Consumer issues, Work-related problems, Housing and Relationships










6 - 8 hours per week. Becoming a qualified adviser is a great undertaking so we would expect a commitment of no less than 1 year.


Experience required: You don’t need any specialism or knowledge to be an adviser, all sorts of people volunteer as CAB advisers and provide free, confidential, independent and impartial advice. Being a volunteer adviser can seem a little daunting, but don’t worry! From the very first day you start at your local CAB you’ll get all the help you need.
Travel details: Hawick office, 1 Towerdykeside, Hawick.
Minimum age: 18


Expenses paid: Yes
Expenses details: 40p per mile.
Taster available: Yes
Training details: We’ve created a comprehensive, integrated training programme to prepare you for advising.Using a clear, staged approach, we’ll help you develop the skills and knowledge you’ll need in the CAB. The programme uses observation, shadowing, supported interviewing and training sessions run in the bureau, all supported by an extensive set of training units and a growing range of e-learning modules you can work through at your own pace.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 5 months ago