Customer Service Assistant

  • VO68015


Customer Service Assistant required for PDSA shop in Galashiels.

Duties include:

Acknowledge and greet customers on the shop floor.
Be responsible for processing cash and card payments.
Advise and assist customer on their purchases whilst promoting sales opportunities.
Assist the manager in ensuring shop and cash security.
Check all public areas are clean and safe, and ensure housekeeping standards are maintained.
Receive and acknowledge customer donations.
Compliance with our policies and procedures including health and safety and data protection.

This list shows some but not all of the duties you may be involved with.

Organisation aims and objectives

PDSA is the UK’s leading veterinary charity treating the sick and injured pets of people in need. Our vision is A Lifetime of Wellbeing for Every Pet. Our Pet Hospitals are vital in helping us to deliver our mission carrying out over 2.7 million treatments on more than 470,000 sick and injured pets each year.


Experience required: Possess or desire to develop strong customer service skills. Security conscious and confident in handling cash. Good team player with friendly and engaging personality. A desire to be the public face of PDSA. Able to listen and take direction. Reliable, conscientious and proactive. Ability to maintain confidentiality. Enjoy being in a fast paced environment.
Travel details: PDSA shop, 64 Channel Street, Galashiels
Minimum age: 14


Training details: Comprehensive induction including Welcome Pack, Health and Safety, ongoing role specific training and retail checklist training - Essentials and Customer Service.

Last updated 4 months ago