Community Support Volunteer

  • VO68007


From lending a hand at a local group to weekly telephone calls, there are lots of ways to directly support people with our conditions. Whatever your skillset, wherever you are in Scotland, you can help us support people to live the life they want to lead, following the diagnosis of a chest or heart condition, stroke, or Long Covid.

No experience is needed to volunteer, as full training is provided. We deliver our community support services in person, virtually or via telephone, in communities across Scotland. Apply today and help us ensure no life is half lived.

Organisation aims and objectives

Chest, heart and stroke conditions affect one in five people in Scotland and we know there’s so much more to be done to reach everyone who needs support. That’s why, as a values-driven organisation, we are striving to develop innovative solutions to the challenges people living with our conditions face. We want people living with our conditions to be able to live their life to the full, accessing the medical, rehabilitation and wellbeing support they need at the time and place they want. Through our campaigning work, we fight for their right to the services they need. We are using our entrepreneurial talents to generate income to develop new services using the latest technology. Our agile forward-thinking approach is creating health solutions that will improve lives and reduce the burden on our struggling NHS. CHSS is playing a major role in healthcare in Scotland, with aspirations to work collectively with local and national healthcare partners to do so much more. We are accountable to the people we support living with our conditions. That’s why we have embedded a people-driven, participative approach to work inclusively to identify our priorities. Our vision: welcome to a Scotland where people with our conditions can live their lives well. Full lives, with the right support, at the right time and in the right place. A place where they can shape their future and live the life they want to lead. Our mission: welcome to a community where people can support each other, secure the expert help they need and collectively advocate for the care that matters to them. Welcome to the charity that never underestimates the power of a cup of tea, a conversation started, a recovery begun. No Life Half Lived means we need to listen to people with our conditions and deliver well for them. We have identified four goals to get us there: • We will place our focus on addressing the unmet needs of people with our conditions - social, emotional and physical - across all Scotland’s communities. • We will be led by our people: people with lived experience of our conditions, their families and carers, friends, colleagues and healthcare professionals. • We will secure the funding required to deliver via a diverse income portfolio that is consistent with our values and ethical approach • We will be effective and accountable in all that we do Everyone has the right to live life to the full. After a diagnosis of a chest or heart condition or a stroke, many people experience fear and isolation and struggle with the impact on their lives. CHSS won’t stand for that. The care and support we deliver every day ensures everyone can live the life they want to.










Frequency and commitment details

This can be discussed with your volunteer line manager.


In line with our commitment to safeguarding, this role is subject to membership of the Protection of Vulnerable Groups (Adults) Scheme in Scotland (PVG). Volunteers must be willing to commit to initial and ongoing training.
Experience required: This is an opportunity to undertake a satisfying and rewarding role. We are looking for people with good listening and communication skills who are reliable, patient and empathetic, respectful of the opinions of others, able to maintain boundaries, and willing to commit to initial and ongoing training and development. A willingness to travel within the local area would also be beneficial, as would an understanding of the importance of maintaining confidentiality.
Travel details: This can be discussed with your volunteer line manager.
Minimum age: 18


Expenses paid: Yes
Expenses details: Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy.
Training details: All volunteers are supported by their line manager, usually the CSS Co-ordinator. Chest Heart & Stroke Scotland will provide all necessary training, which will be carried out under the guidance of the line manager. Mandatory training will include: Safeguarding Adults (L2) E-Learning; Roles and Boundaries: CSS; Assisting with Mobility: British Red Cross; Emergency First Aid at Work: British Red Cross; Lone Worker Safety E-Learning; Supported Communication; Condition Awareness.
Support: Named Contact For Volunteer