Macmillan Information and Support Assistant

  • VO67932


Main Duties include Meeting and greeting people, providing a warm welcome to the service; Making appointments and direct referrals to the appropriate agencies; Providing a friendly, listening ear to people; Explaining the resources and services available in Dundee; Collecting and recording information about people who use the service; Recording messages; Referring complex enquiries to a supervisor; Keeping the information displays stocked; Attending volunteer development sessions to keep informed about developments in services; Raising awareness of the service.

Organisation aims and objectives

To support information developments in Neighbourhood Libraries and Centre throughout Dundee. To promote computer-based information resources to members of the community, supporting, guiding and enabling them to access these appropriately.










2 hours per week or fortnight, days of the week to be decided. Commitment for at least 6 months appreciated.


Experience required: Open, warm and friendly manner; Non-judgmental; Excellent communication skills; Ability to ‘actively listen’; Awareness of own limitations and boundaries; Commitment to the role; Basic administration skills.
Travel details: Central Library initially, then Lochee and Coldside libraries if appropriate. All bus services serving the city centre
Minimum age: 18


Expenses paid: Yes
Expenses details: Public Transport reimbursed.
Training details: Two days of training will include cancer awareness, communication skills, confidentiality and boundaries. We expect volunteers to attend occasional refresher training courses. You will also have access to Macmillan’s programme of workshops to support you in your role and develop your skills.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated a month ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.