Dispatcher

  • VO67611


Description

To take passenger bookings, arrange journeys, deal with enquiries and to provide information when requested. To ensure the smooth scheduling of journey requests. General clerical work, including filing, correspondence, and day to day running of the office, including preparation of drivers sheets. Using various office equipment correctly, including computers, telephones, fax machine and photocopier. To undertake any induction and in-service training program required.

Organisation aims and objectives

HcL is a major Scottish Charity based in the Lothians. The organisation was set up in November 1982 to operate a transport service for people with a range of disabilities and health needs who are unable, or have great difficulty, in using public transport. Our services include 'Dial-A-Ride' which is a door-through-door transport service and 'Dial-A-Bus which is a semi-scheduled door-through-door shopping service. We cover Edinburgh and Lothians and operate from two local bases. We also respond to requests for journeys nationally on an availability basis. Currently there are twenty minibuses (Dial-A-Ride) and nine minibuses (Dial-A-Bus) in the fleet which have been specially adapted to carry wheelchair users and ambulant passengers.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Minimum 4 hours per week

Restrictions

Experience required: Basic computer skills. A good knowledge of Midlothian, East Lothian and Edinburgh essential and ability to relate to elderly and/or disabled people is necessary. Previous experience is preferred but not essential. Good communication skills are essential. Candidates must be contactable at home by telephone and
Travel details: 24/3A Dryden Road, Bilston Glen Industrial Estate, Loanhead, EH20 9HX
Minimum age: 16

Support

Expenses paid: Yes
Expenses details: Out of pocket expenses paid.
Training details: |Induction, ongoing training and support provided.

Last updated 4 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.