Listening Volunteer

  • VO67498


The volunteer will join about 150 other Samaritans in the Branch which operates round the clock - 24 hours a day, 365 days a year. The volunteer will support people in crisis, either on the phone, in person at the Samaritan Centre, or by email. Each year we expect to receive about 25,000 phone calls, 300 personal visits, and over 2,000 emails from all over the world. There are also opportunities to take part in running the Branch and in our growing outreach programme.

Organisation aims and objectives

Samaritans' Mission is to be available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. Our Values are based on the following beliefs: - The importance of having the opportunity to explore difficult feelings - That being listened to, in confidence, and accepted without prejudice, can alleviate despair and suicidal feelings - That everyone has the right to make fundamental decisions about their own life, including the decision to die by suicide. The branch is one of about 200 in the UK and Ireland. It is the oldest in Scotland.










Approx one 3 hour shift a week plus one overnight per month. A minimum period of volunteering of 12 months after training is expected.


Experience required: None - we will provide all the training necessary.
Travel details: The centre is located at 25 Torphichen Street, Edinburgh (near Haymarket Station).
Minimum age: 18


Expenses details: Car mileage 30p/mile OR public transport costs. We also pay taxi fares for disabled Samaritans and those doing unsocial hours.
Training details: After selection, prospective volunteers go through an extensive initial training programme. Thereafter, new volunteers are 'mentored' for 6 months by experienced Samaritans and will receive ongoing training every year.

Last updated 14 days ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.