Befriending - Telephone Friend

  • VO64424


By volunteering as a Telephone Friend for The Silver Line, you are matched to an older person and expected to call them where possible on the same day and time each week. A regular 30-minute call from a friend really can change the life of a lonely person.

This is a volunteer role that you can do from home or from work. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to make your call on the same day and time each week. Friendship calls can be made between 8am and 8pm Monday – Sunday.
The Silver Line pays for the cost of all friendship calls and for safety reasons we also record the calls.
In the UK, more than 1 million people aged over 65 say they often or always feel lonely. We have 1000 older people waiting for a Silver Line Friend. They have chosen to be called Silver Liners. By volunteering as a Telephone Friend for The Silver Line, we match you to a Silver Liner that you call once a week.
In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. To see how a call from a Silver Line Friend makes a big difference, search ‘The Silver Line’ on YouTube.

Organisation aims and objectives

We are committed to providing the UK’s only free and confidential helpline dedicated to older people that is available 24-hours a day, 365 days a year. Through this we will empower and support older people to reduce their isolation and loneliness; helping them to feel that they are a member of The Silver Line family, as well as connected and part of our wider society. We will do this in a way that reflects and adheres to the values set for us by older people themselves, and by ensuring that we deliver a service of the highest standards.


Experience required: The most important skills you need as a volunteer are to enjoy conversation with older people and have the ability to listen. Access to the internet and an email account. A UK, Channel Isles, or Isle of Man, landline telephone. To be able to commit to a 30-minute friendship call, at the same time and day each week, for up to a year. To want to speak to, and build a relationship with an older person.
Travel details: This opportunity takes place in the volunteer's own home, no travel is involved.
Minimum age: 18


Expenses paid: Yes
Expenses details: Silver Line pays for the cost of all friendship calls.
Training details: Our application process requires each volunteer to complete an application form and provide details for two references. There will be a 20/30 minute telephone interview and then a 90 minute training session that takes place on the phone, with up to 5 volunteers.
Support: Named Contact For Volunteer

Last updated 10 days ago