Description

Citizens Advice Scotland is made up of 61 member bureaux, and a consumer helpline together from Scotland’s largest independent advice network.

They help more than 300,000 people solve their problems each year in communities everywhere from city centres to the Highlands and Islands. They look at the problems people bring to our advice services and campaign for change where it’s needed most. They work for a fairer Scotland where people are empowered and their rights respected.

Clackmannanshire CAB are currently looking for volunteers to assist in their advise team. Duties include such tasks as:

• Interview clients confidentially – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions.

• Give information – use AdviserNet website and reference books to find out the correct information.

• Give advice – explain the information to the client and the choices that the client has, so s/he can decide what to do.

• Give practical help – for example filling in forms, doing a benefit calculation, speaking or writing to another agency on behalf of a client.

• Record cases and codes accurately – make a record of the client’s details so that further help can be given if a client returns to the CAB.

• Participate in Adviser Training Programme via regular face-to-face sessions and self-paced online modules, and shadow a mentor during advice sessions.

Ideally, you will be able to commit to at least 1 full day a week (9am-4.30pm) for a year or longer in order to get the full benefit of the comprehensive adviser training programme and gain valuable experience. Following a 4-6 week informal ‘getting to know you’ period, trainee advisers receive a comprehensive programme of training. This includes a full induction into the role and bureau, and 3 progressive stages covering the full breadth of enquiry areas they will come to advise on. Trainees will move from shadowing experienced advisers, to supported interviewing and solo practice prior to ‘graduating’ as generalist advisers. Opportunities exist for interested advisers to specialise in a given area.

Organisation aims and objectives

Clackmannanshire CAB offers drop in and appointment services during opening hours, if you require an appointment then either drop in to the bureau or call 01259 219404 If you need telephone advice call 01259 723880 during opening hours.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Monday to Friday, office hours.

Restrictions

Not suitable for someone under 16
Travel details: Expenses paid monthly
Minimum age: 16

Support

Expenses paid: Yes
Taster available: Yes
Taster details: One day tester session
Training details: Following a 4-6 week informal ‘getting to know you’ period, trainee advisers receive a comprehensive programme of training. This includes a full induction into the role and bureau, and 3 progressive stages covering the full breadth of enquiry areas they will come to advise on. Trainees will move from shadowing experienced advisers, to supported interviewing and solo practice prior to ‘graduating’ as generalist advisers. Opportunities exist for interested advisers to specialise in a given area.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated a month ago