Citizens Advice Bureau are a network of independent charities. Each CAB helps people in its community by providing free and confidential advice, information and support. People seek help about a wide range of issues including: benefits, debt and money advice, work related problems, consumer issues, relationships and housing. Volunteers learn by 'shadowing' experienced advisers and undertaking a training programme. They are then supervised while delivering advice until they are competent enough to be approved as 'Licensed Advisers'.

CAB training and experience is valued by employers and many volunteers find it helpful in developing their careers. Most volunteers also find that being part of the CAB team and working to help their clients boost their own health and well being.

Organisation aims and objectives

To ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available to them, or through an inability to express their needs. To exercise a responsible influence on the development of social policies and services, both locally and nationally.










4-6 hours per week.


Experience required: No specific qualifications required but you will need good communication skills. You will also need to be confident in using a computer for email, internet research and keeping records.
Travel details: Market House, Lerwick.
Minimum age: 16


Expenses paid: Yes
Taster available: Yes
Taster details: We can arrange for you to meet with a current volunteer so you can find out what is involved.
Training details: Full advisor training programme must be undertaken for volunteer to become a Licensed Advisor. Ongoing opportunities for training.

Last updated 4 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.