Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.

Victim Service Volunteer

  • VO58706


Victim Support Scotland Volunteer

How can you support victims and witnesses of crime?

Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service.

How would you help?

Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives.
Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact
Help service users feel more confident by arranging and conducting court familiarisation visits
Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users.
Feedback and agree follow-up actions with staff members
Provide administrative support in completing the service users journey

What benefits would I get?

Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will:
Support people when they most need it
Learn new skills and knowledge of the criminal justice sector
Gain access to a range of specialist training courses that are relevant to your volunteering role
Positively contribute to your community as a member of a team actively working to reduce the impact of crime
A chance to give something back
Receive support in your volunteering role to deliver services effectively
All reasonable expenses (e.g. travel) will be reimbursed
What skills and experience do I need?
We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need:

Effective communication skills
The ability to actively listen to service users and anyone affected by crime
An interest in learning about the criminal justice system and understand the service user’s journey
An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations
Effective time management skills (and working under pressure)
Access to a car or ability to use public transport

What is the time commitment?

We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for:

a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service.
a minimum commitment of at least 1 year so that they might get the most out of a volunteering role.

How can I apply?

The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages.

To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve:

• Joining the Disclosure Scotland PVG scheme
• Providing two satisfactory references
• Completing our three day ‘Introduction to Victim Support Scotland’ training module
• Signing and abiding by Victim Support Scotland’s Confidentiality agreement
• Commitment to Data Protection
• Volunteer Agreement

For all enquiries, please tell state where you reside - thanks

Organisation aims and objectives

To improve and increase knowledge about victims and witnesses through research studies, projects, appropriate publicity and information materials.










minimum commitment of 1 year and 2 - 4 hours per week.


Experience required: Volunteers should have a desire to help others, be non-judgemental and able to keep information of a confidential nature. They need to have the ability to abide by Victim Support Scotland policies and procedures.
Travel details: The Victim Service office is located at 15/23 Hardwell Close, Edinburgh, EH8 9RX. Volunteers will provide support at this office and they will support clients at their homes in Edinburgh, Mid and East Lothian.
Minimum age: 18


Expenses paid: Yes
Expenses details: Lunch and travel expenses paid daily or monthly.
Training details: Volunteers must complete a 3 day training course and on-the-job training will be on-going. After completing the training, volunteers will complete a probationary period before being accredited. Volunteers will receive on-going support.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 11 days ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.