Orthopaedic Outpatient Volunteer Escort

  • VO57983


Description

The primary role of the Outpatient Volunteer Escort will be to support the work of the General Outpatient & Orthopaedic Outpatient Departments within the Golden Jubilee Foundation. This will involve a commitment to provide an escort service to patients attending Outpatient Departments within Golden Jubilee National Hospital by offering to escort patients to various departments within the hospital.

The post holder will be required to escort patients on a frequent basis throughout their shift to various departments covering significant areas within the hospital mainly to and from the Outpatient Department on level 1 to the X-Ray Department or Discharge Lounge on the 2nd floor.

The post holder will require to be friendly, reliable and of a clean and smart appearance. The post holder may be asked to escort a patient who is in a wheelchair or who has difficulty with mobility and therefore will require patience and understanding of the patient needs by escorting the patient at the patient’s pace.

The post holder will be required to have good interpersonal skills as they will require interact/communicate with patients, nursing staff and practitioners. The post holder will be required to comply with the Hand Hygiene programme. The post holder will be required to report any matters of concern directly to the Co-ordinating nurse for the clinic or the Senior Charge Nurse for Outpatients as required.

The post holder may be asked to take an assistance dog belonging to a patient or relative to a volunteer dog sitter located within the hospital for the duration of time that the person is attending outpatients.

Organisation aims and objectives

A national resource for Scotland, the Golden Jubilee National Hospital is managed by the National Waiting Times Centre Board. The Golden Jubilee is home to regional and national heart and lung services, is a major centre for orthopaedics, and is the flagship hospital for reducing waiting times in key elective specialties.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

A minimum of 3 hours per week.

Restrictions

Disclosure check is required
Experience required: Will require a friendly personality and have the ability to communicate with people. Will require to show reliability and self-motivation. Will require Good interpersonal skills. Must demonstrate evidence of commitment to the need for equality and diversity.
Travel details: Outpatient Department Golden Jubilee National Hospital G81 4HX on the ground floor to the X-Ray department or Discharge Lounge on the 2nd floor.
Minimum age: 16

Support

Expenses details: Mileage rate of 0.43p per mile or public transport costs
Training details: Induction and training will be given including orientation of the hospital departments and departmental staff. Manual handling. Volunteers will be required to complete the full training recruitment list as per the Volunteering Policy and Guidelines. Volunteers will be offered induction and training within the Outpatient departments on how to interact with patients by helping to explain the patient pathway and help ease patient anxiety. To communicate with departmental staff and practitioners when patients are taken too and from the department. The volunteer will meet with their supervisor on a regular basis to review activities, discuss areas for training and development and to exchange feedback on the work. Volunteers will be offered training and education to maintain and develop other skills relevant to the role.

Last updated 5 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.