Volunteer Welcome Guide

  • VO57981


The role of the Volunteer Welcome/Self Check-In Guide is to provide help, direction and reassurance and to offer a friendly and helpful welcome to patients, families and visitors. To guide people to appropriate waiting area/person within the unit. Be welcoming by chatting to patients and visitors, and make them feel at ease. Actively observe patients / visitors to the unit identifying anyone who may appear in need of assistance. Provide knowledge and guidance on the use of self–service check-in kiosks, if requested by the patient. Signposting patients to waiting areas to be called for their appointment. Liaising with staff in the unit as necessary, to ensure patients are signposted to the correct clinic/area as appropriate. May be asked to move a patient in a wheelchair (once manual handling training has been completed) .

Organisation aims and objectives

A national resource for Scotland, the Golden Jubilee National Hospital is managed by the National Waiting Times Centre Board. The Golden Jubilee is home to regional and national heart and lung services, is a major centre for orthopaedics, and is the flagship hospital for reducing waiting times in key elective specialties.










We ask that volunteers are able to commit to at least one session (3 hours) per week, Covering approximately 44 shifts per year. There are a range of shifts available, as follows: Monday to Friday 7.30 am –9:45am 9.45am – 12noon 12.45pm – 4.00pm Initially 1 volunteer per shift increasing to 2 volunteers per shift.


Experience required: Ability to communicate clearly, especially with distressed, anxious or worried patients and relatives. A quiet room is available should a member of staff need to speak to patient or relative. Ability to use own initiative appropriately and contribute to the overall efforts of the team. Be reasonably fit and able to walk/stand throughout your shift. Desire and commitment to help patients and visitors to the hospital. Reliability and excellent time keeping skills are essential.
Travel details: Volunteers will operate from the Ophthalmology Eye Centre, located at the left hand side of the Main Hospital Entrance. Golden Jubilee National Hospital G81 4HX
Minimum age: 16


Expenses paid: Yes
Expenses details: Volunteers are entitled to claim ‘out of pocket’ expenses in line with our Volunteering Policy and Guidelines.
Training details: Essential Corporate Induction and training will be provided for all Volunteers to ensure they are prepared for the role. · Manual Handling Training · Undertake training specific to the role. · Volunteers must show a willingness to undertake training and comply with Golden Jubilee Foundation Policies and procedures.
Support: Named Contact For Volunteer

Last updated a month ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.