Volunteer Advisors

  • VO42570


Volunteer Advisers are needed to help our Bureau provide advice to members of the public on a wide variety of issues such as benefits, debt, housing, employment, energy and consumer problems. Full training will be given to equip you to fulfil the adviser role. You don’t need to know “everything about anything” to be one of our Advisers – the information you need to present to people is all contained in our extensive knowledge database. The main thing we ask of our Advisers is that they are able to listen to people in an understanding and non-judgemental manner. Volunteer advisers are expected to be able to commit a few hours, one day per week, on a mutually agreed basis.

Organisation aims and objectives

The aims of the CAB service are as follows:- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally. To exercise a responsible influence on the development of social policies and services, both locally and nationally.










Volunteers must be able to dedicate at least 6 hours per week to the role.


Experience required: • Able to listen sympathetically • Organised and systematic • Good communication skills • Willing to undergo an initial period of adviser training • Able to work as part of a team • Desire to contribute to the local community
Travel details: Citizen's Advice Bureau, Buccleuch Street, Dalkeith. Office is located in the centre of Dalkeith (close to all local bus stops and car park). Lothian Buses 3, 39, 40, 48 & 49.
Minimum age: 16


Expenses paid: Yes
Expenses details: Mileage is paid at the rate of 45p per mile for car travel or alternatively bus fares are covered.
Training details: Volunteers have to complete the 12 week basic Advisor training programme (which includes the completion of various e-learning modules as well as shadowing more experienced staff.) Also basic level training on benefits, legal systems, consumer issues debt etc. Volunteers will also have access to other training opps.
Support: Named Contact For Volunteer

Last updated a month ago