The CAB service has two aims

  • To ensure that individuals do not suffer through lack of awareness of their rights and responsibilities, or of the services available and equally
  • To exercise a responsible influence on Social Policy, both locally and nationally
    The CAB service is free, independent, impartial and non-judgemental.
    Volunteers follow a comprehensive basic training course, which takes approximately six months. This gives trainees the skills and knowledge to deal with the basic issues of debt, employment, housing, benefit and other problems. After initial induction, trainees observe a wide range of client interviews and become familiar with a wide range of problems which frequently interconnect. At the end of the training when trainees are competent they can then advise the public, dealing with personal callers and telephone and email enquiries, offering information, advice and negotiation. Regular attendance at ongoing training is essential, and specialist training opportunities are available to experienced advisers.
    Volunteers need to have or be able to learn basic computer skills.
    Support for volunteers is provided by the manager and administration worker.

Organisation aims and objectives

Free confidential, impartial, independent, information, advice and help. Having a responsible influence on social policy.










Minimum of 6 hours per week


Reside in Central Borders area and be aware of local issues.
Experience required: Non-judgemental, able to solve problems and interpret information, useful (but not essential) to have experience of dealing with the public.
Travel details: Based in Central Borders Citizens Advice Bureau, 111 High Street, Galashiels TD1 1RZ Occasional (non-compulsory) training courses in Edinburgh, travelling expenses are reimbursed
Minimum age: 16


Expenses paid: Yes
Expenses details: Pay public transport rate if public transport is used or 35 pence per mile.
Training details: Informal welcome, then comprehensive induction and training packs. Manager and administration worker and other volunteers provide support.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 4 months ago