Child Contact Centre Volunteer

  • VO38478


Volunteers support the Child Contact Centre Organisers to provide a neutral, welcoming, safe, child-focused environment and to facilitate contact between
children and their parent or other family member they do not live with.

Support and role specific training is provided. The role is subject to a PVG disclosure check. The role includes:

Ensuring contact rooms are equipped with age appropriate toys and materials.
Welcoming parents and children to help make them feel at ease.
Supporting children to go from one parent to the other.
Encouraging and helping families tidy up their room when finished.
Answering the door buzzer and the telephone.
Attending training and other events.

Organisation aims and objectives

The charity provides specialist family support services across Tayside and Fife, to help families and children in particular with their difficulties around separation, divorce and family relationship breakdown. WE aim to help minimise or eliminate the negative short, medium and long term impact this has on adults and children, and empower them to manage their difficulties better, or to overcome their difficulties altogether. We provide fully accredited Family Mediation, Relationship Counselling, Children and Young Persons Counselling, Family Therapy, Psychosexual Therapy, Parenting Apart Groups and Child Contact Centres.










4 hours per Fortnight


Minimum age is applied to the need for a certain level of life experience in dealing with emotionally difficult situations.
Experience required: Open minded and respectful with a welcoming and friendly manner. The ability to listen and communicate without being judgemental and with a keen sense of others’ need for confidentiality. Experience in working with children and families would be useful.
Travel details: Family Mediation Tayside and Fife's Contact Centre at 4 Dudhope Terrace, Dundee, DD3 6HG.
Minimum age: 18


Expenses paid: Yes
Expenses details: Public transport costs or mileage at 45p per mile on a monthly basis or by mutual agreement.
Training details: Initial 6 hour induction training with ongoing topic evenings relevant to users needs. Ongoing support from the Centre Organiser during rota duty ,with personal and phone support from manager.
Support: Named Contact For Volunteer

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.