You would provide phone and email advice to the people of Dundee, across a full range of topics; such as benefits, housing, employment and immigration.

Advisers interview clients and let the client explain the problem. They help clients to clarify issues by exploring the problem and asking questions. Advisers give information using “Adviser Net”, local files and / or reference books, explain the information and give clients advice on the choices they have. Advisers also give practical help, for example, completing forms, benefits calculation, speaking or writing to another agency on their behalf.

Organisation aims and objectives

To promote any charitable purposes for the benefit of the community in Dundee and surrounding areas by the advancement of education, the protection of health and the relief of poverty, sickness and distress. To ensure that individuals do not suffer throug










Minimum commitment 4 hours per week (a morning or afternoon). 1 year.


Experience required: An ability to work in an empathetic and non-judgemental way with people, to research information online, interpret, complete detailed case records using a computer, maintain confidentiality, have a commitment to on-going training for approximately 6 hours per week for at least 2 years and an ability to work as part of a team.
Travel details: Virtual volunteering opportunity due to covid-19. Our office is located at Level 4, Central Library, Wellgate Centre, Dundee or Charleston Outreach Bureau, Dundee. IT equipment can be provided.
Minimum age: 18


Taster available: Yes
Taster details: Contact Mairi Buchanan to arrange a taster.
Training details: Adviser Training Programme 20+ units of learning, flexible approach to learning (i.e. workshop, self-study, e-learning, feedback, 1:1 follow-up sessions), bureau practice and competence checks.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.