MS Support Volunteer: Branch Contact

  • VO38285


MS support teams aim to empower people affected by MS through giving information about MS, emotional support and facilitating access to available services and support.

As an MS Support Volunteer: Branch Contact you will make a vital difference through assisting the branch respond appropriately to all phone calls made to the main branch contact number.

Tasks include:
-answer calls to the branch phone line in a timely manner
-adhere to MS Society guidelines around how to answer, and the answerphone message
-give people affected by MS accurate information relating to their enquiries
-be the first point of branch contact for newly diagnosed people
-signpost people to the most appropriate source of help
-be a listening ear for people who call.

This is a great opportunity to make a real difference in supporting people affected by MS and all volunteers are greatly appreciated.

For further information please contact:
Lynda Boyce
Volunteer Development Manager
MS Society
Tel: 07889088016 or 0131 3354050

Organisation aims and objectives

One aim: to beat MS. We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. 68% of all our activity is delivered through voluntary contribution. Our local groups are run by volunteer teams who fundraise and deliver a range of activities and services to support people living with MS. Over 13,000 people affected by MS accessed information, support and services delivered by volunteers through our national network of local groups in the past year. Scotland has one of the highest incidences of MS in the world. We make it our mission to beat it. We raise awareness of MS, make it a priority and provide support and information to people affected by MS.


Experience required: -good listening and communication skills -good interpersonal skills -willingness to work as part of a team -ability to see someone’s feelings and experiences from their perspective (empathy) -ability to maintain confidentiality.
Travel details: This opportunity occurs across the whole of the Aberdeen area. A designated volunteer within the team will receive the calls from people affected by MS and designate the call to either the nearest trained volunteer or to one whose specialist area is required for the call, for example, providing emotional support.
Minimum age: 18


Expenses paid: Yes
Expenses details: Agreed out of pocket expenses will be reimbursed as per our policy. We reimburse public transport rates upon receipt of travel tickets and car mileage if own car used.
Training details: Good support and full training is provided to volunteers. Includes induction pack, four specific training sessions and support provided by the Lead Support Volunteer.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.