Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues. Main Tasks include: -Assess clients enquiries using sensitive listening and questioning skills -Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools -Identify and summarise the essence of the enquiry -Establish the client’s objectives -Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy -Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

Could you support unpaid carers or people with disabilities to access benefits? Could you help someone find local services? Could you help someone understand the information they have been given about their care and support? Could you support or lead a group of people on a topic of interest? You could help improve the quality of someone’s life. This role is ideal for social work students, an interest in the care sector or retired professionals. Support Session Volunteers help our clients with general advocacy, supporting people with a variety of challenges. This helps us to reduce waitlists and support more individuals by: • Helping clients understand about advocacy • Supporting clients to self-advocate with our tool kits • Signposting clients to other services where required • Supporting the service to deliver “collective” advocacy sessions • Light Touch Advocacy • Supporting advocates with casework • Promotion of services and the organisation • Logging activity onto our systems Volunteer, Ben’s priorities changed after a serious illness. “I wanted to give something back. It’s really rewarding as you get to use your knowledge and skills for a really good purpose.” You’ll develop skills in communication and confidentiality, add experience and knowledge to your CV, and know you’re making a genuine difference to people’s lives. Perks and Benefits: Reference after 6 months of volunteering. Robust training programme The opportunity to make a positive difference to people with care and support needs. The opportunity to learn new skills, meet new people and gain experience in your chosen volunteering role/s The opportunity to help us develop our volunteering work Additional learning & training opportunities

WaterAid Speakers are trained volunteers that deliver inspiring talks and workshops, to raise awareness about the importance of clean water, decent toilets and good hygiene, to transform peoples’ lives for good. Our Speaker volunteers engage audiences about the important work of WaterAid, inspiring them to take action, as they speak with schools, universities, businesses, youth groups, religious places of worship, service organisations, and many more. WaterAid Speakers: •Deliver a minimum of four talks or workshops per year, either online and/or face to face. •Deliver talks or workshops on key days such as: World Water Day on 22 March, World Toilet Day on 19 November, Menstrual Hygiene Day on 28 May and Global Handwashing Day on 15 October. •Contact new audiences to organise and deliver talk and workshop opportunities. •Complete online Speaker Network training and adhere to volunteer guidance and best practise. •Make use of our public speaking resources (such as PowerPoint presentations) included in our Speaker e-newsletter, emails, and online resource library. •Keep up to date with our key messages, appeals, campaigns, fundraising and volunteering. •Regularly liaise with the Speaker Network team about talks and workshops. •Provide feedback on talks or workshops by completing the online evaluations. •Provide support to new Speakers around their public speaking development. •Demonstrate the WaterAid values including being considerate when representing WaterAid and always leaving others with a positive view of our organisation and the work that we do. A fantastic opportunity to help and make a real difference. All volunteers are greatly appreciated. To become a WaterAid Volunteer or for more information please email speakers@wateraid.org

Are you 18+ living in Glasgow/North Lanarkshire and looking to make a difference to a young person in their community? Do you have 1-2 hours spare per week? Are you care experienced yourself or working towards a career in social care? Do you want to gain valuable experience, make a positive change, be part of a likeminded community all whilst having fun? We would love to hear from you! No experience necessary - just an open mind, kindness and compassion! Our service matches volunteer mentors to young people aged between 8-14years who are on the edge of care, in a kinship arrangement or on a CSO. Our mentees are looking for a person to build and grow a positive relationship, try new activities, tackle isolation, build confidence and have fun in the community! We provide in person training, ongoing support and a community of mentors who are there to share experiences. We are there to support you every step of the way! Our service covers all of Glasgow and North Lanarkshire, having a car is desirable but not essential. *This role requires 2 days of training in house and subject to PVG check*