Description
From stunning boutiques full of designer gems to discount stores where you can grab a bargain, our charity shops are much-loved across Scotland.
We are looking for friendly volunteers to help our shop management team assist customers and donors, and ensure the shop is tidy and well stocked. Whether you have a passion for fashion and love chatting to customers, or you would prefer to be behind the scenes in our stockroom, your help could make a difference in your local community.
Our Retail Volunteer Anne shares why she loves volunteering, “I wanted to learn new skills as well as get to know more people locally, so volunteering in the shop was ideal. I enjoy being part of the team! It’s good to feel useful and part of the successful running of the shop.”
We believe everyone has the right to live life to the full following the diagnosis of a chest or heart condition, long Covid, or a stroke. Our shops are vital in helping us raise the funds needed to provide services such as community support services, specialist nurses, advice and information, education, and peer support.
Join our fabulous team of Retail volunteers and learn new skills, make great friends, and make a real difference to people in Scotland who are isolated, scared, or anxious about their condition.
Organisation aims and objectives
Chest, heart and stroke conditions affect one in five people in Scotland and we know there’s so much more to be done to reach everyone who needs support. That’s why, as a values-driven organisation, we are striving to develop innovative solutions to the challenges people living with our conditions face. We want people living with our conditions to be able to live their life to the full, accessing the medical, rehabilitation and wellbeing support they need at the time and place they want. Through our campaigning work, we fight for their right to the services they need. We are using our entrepreneurial talents to generate income to develop new services using the latest technology. Our agile forward-thinking approach is creating health solutions that will improve lives and reduce the burden on our struggling NHS. CHSS is playing a major role in healthcare in Scotland, with aspirations to work collectively with local and national healthcare partners to do so much more. We are accountable to the people we support living with our conditions. That’s why we have embedded a people-driven, participative approach to work inclusively to identify our priorities. Our vision: welcome to a Scotland where people with our conditions can live their lives well. Full lives, with the right support, at the right time and in the right place. A place where they can shape their future and live the life they want to lead. Our mission: welcome to a community where people can support each other, secure the expert help they need and collectively advocate for the care that matters to them. Welcome to the charity that never underestimates the power of a cup of tea, a conversation started, a recovery begun. No Life Half Lived means we need to listen to people with our conditions and deliver well for them. We have identified four goals to get us there: • We will place our focus on addressing the unmet needs of people with our conditions - social, emotional and physical - across all Scotland’s communities. • We will be led by our people: people with lived experience of our conditions, their families and carers, friends, colleagues and healthcare professionals. • We will secure the funding required to deliver via a diverse income portfolio that is consistent with our values and ethical approach • We will be effective and accountable in all that we do Everyone has the right to live life to the full. After a diagnosis of a chest or heart condition or a stroke, many people experience fear and isolation and struggle with the impact on their lives. CHSS won’t stand for that. The care and support we deliver every day ensures everyone can live the life they want to.
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Restrictions
In line with our commitment to safeguarding, this role is subject to a basic disclosure check. CHSS are committed to equality of opportunity, and we aim to ensure no volunteer is unfairly treated on the grounds of an offending background.
Experience required: This is an opportunity to undertake a satisfying and rewarding role. As part of our team of volunteers, you will provide customer support, whilst working in a friendly atmosphere, providing an extremely useful and appreciated service to the charity. The role includes welcoming and assisting customers, customer service and sales service, stock control, sorting donations, hanging, and ticketing stock and helping to keep the shop clean and tidy.
Travel details: Unit 2, 8-16 Horsemarket
Kelso
TD5 7HA
Minimum age: 16
Support
Expenses paid: Yes
Expenses details: Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy.
Taster available: Yes
Taster details: Trial shift will be provided.
Training details: All volunteers are supported by their line manager, usually the manager of the shop. Chest Heart & Stroke Scotland will provide all necessary training about shop procedures, which will be carried out under the guidance of the Shop Manager. Formal training will include: online Manual Handling and Gift Aid Training.