Digital Champion

  • VO84012
  • Home-based volunteering


During the Coronavirus outbreak, the Internet has kept many of us connected to friends and family, informed and entertained, able to learn, work, shop and access health information and other public services.

However, some people can’t access these benefits because they don’t have the confidence, kit and connectivity at home. The Connecting Scotland initiative aims to connect people on low incomes who are considered clinically at high risk so they can access services and support and connect with friends and family during the pandemic.

DVVA has secured iPads and Chromebooks with 12 months Internet connectivity to help people who meet Connecting Scotland’s criteria. We are now looking for Digital Champions who can support the recipients of these digital devices in order to tackle digital exclusion in Dundee and get more people online confidently and safely.

The Role:

Digital Champions will remotely support and inspire people in our communities to make the most of technology, contributing towards the social inclusion agenda. On completion of specific SCVO online training, Digital Champions are matched to a learner to help them get up and running with their iPad or Chromebook. This informal support and guidance is provided regularly for at least 6 months, and potentially up to 12 months.

Support required varies in activity-type and complexity, depending on the recipients’ learning needs. Digital Champions do not need to be an IT expert but must be adaptable and confident in their IT skills and have the ability to support people to manage their own learning and maximise their skills and self-confidence.

Examples of topics that learners may need assistance with:

• Switching on the device for the first time and getting familiar with it
• Using the on-screen keyboard
• Navigating around and searching on the Internet
• Saving a page from the Internet
• Creating an email account and learning how to use it
• A simple guide to using Microsoft Office
• Introducing people to a range of social media to help them keep in touch with friends and family, e.g. Facebook, Twitter, YouTube, LinkedIn
• Setting up a video call
• Complete surveys

If you would like to find out more information, email Jud Clark at DVVA on We are recruiting for this role now and you will receive a quick response.

Organisation aims and objectives

Dundee Volunteer and Voluntary Action (DVVA) vision is a socially just, healthy and sustainable Dundee that is culturally diverse where people's voices are heard and power and decision-making is equally shared. As of 1 October 2019, Dundee Volunteer and Voluntary Action (DVVA) has brought together Dundee Voluntary Action and Volunteer Dundee into one organisation, combining our expertise in the following areas: • Healthcare and Wellbeing – working together to provide a better, more integrated adult health and social care service; • Community Planning and Representation – providing strong and cohesive representation of the third sector with clear links to Community Planning Partnerships; • Organisational Support and Development – providing a single point of access for support and advice for the third sector in the local area; • Volunteering – working with individuals, communities and organisations to involve, inspire and engage people in volunteering and make Dundee a better place. DVVA together with Dundee Social Enterprise Network forms Dundee’s Third Sector Interface. DVVA in partnership with Dundee City Council is working to support vulnerable people in the community during the current COVID-19 crisis through Community Support Centres across Dundee. As part of this partnership, DVVA is recruiting community response volunteers.


Experience required: Confident using a range of IT, willing to share knowledge, good communication & listening skills, patience, reliability, flexible & good sense of humour, knowledge of social media, good record keeping and enthusiastic about the benefits of IT
Travel details: No travel involved. Remote working only.


Expenses paid: Yes
Expenses details: Out of pocket expenses paid.
Training details: • Access to SCVO online training module (this takes around two and a half hours) to prepare volunteers for the remote digital training they will provide to the person with the new device. • Access to resources and ongoing support to help them fulfil their role from SCVO. • Each volunteer receives an induction pack and guidelines detailing what they can expect from DVVA and what DVVA ask of them. • Ongoing support from a named DVVA Volunteer Coordinator.
Support: Named Contact For Volunteer

Last updated a month ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.