Community Connectors

  • VO83997


Seeking local volunteers who are looking for opportunities to support those within their local community who do not have local friends or family who can respond to them in times of required assistance. at home.

Volunteers will be required from local communities across the Scottish Borders to attend alarm calls through an informal relationship with an alarm client/s that they are matched with. Where it has not been possible for trained operators in the Alarm Receiving Centre (ARC) to resolve the call by providing an appropriate telephone based response the trained operators will contact Community Connector volunteers to check on and reassure the caller by attending to them at home. We acknowledge that sometimes an alarm can be set off by accident and in this case a volunteer will be on hand to provide reassurance and to reset the alarm. Where appropriate volunteers may provide any help as necessary and where able to do so safely, calling on the professionals and raising the alarm when it is not possible to provide assistance in a safe manner. It is essential that volunteers are able to follow up through reporting back to necessary professionals e.g. ARC and or the emergency services. Wider roles may include providing support to those who are isolated whether through Covid-19 or for any reason and again we seek to address isolation by utilising a number of 'community connectors' with opportunities to attend a range of meetings and events whether informal community / project based events or more formal events where there is an interest, which may include our knitting for new born babies, our Digital Boost and our connect and chat.

Organisation aims and objectives

Ability Borders was established to be the “Go to” organisation for people living with a physical disability or long term condition, their families and carers and to signpost to other areas of support wherever possible. Ability Borders is a partner with the local authority, NHS and the wider third sector on ensuring that the Physical disability strategy implementation meets the ambitions and outcomes and fully includes members in all the activities as we are a user led organisation. Community Connectors has been established to help those who are eligible for a care alarm but who do not have the signatories required, we will support the individual and match with our volunteers. Our other key aim is to help those who are isolated either through Covid-19 or any reason and again we want to help address isolation by utilising a number of 'community connectors' projects i.e. our knitting for new born babies, our Digital Boost and our connect and chat.


No services will be undertaken without agreement from all parties involved.
Experience required: Due to the nature of the opportunity we expect the volunteer: to have excellent communication and interpersonal skills to deal with a diverse range of people; an empathy with other volunteers and clients to understand ; capacity or willingness to inspire and motivate others with a flexible and non-judgemental approach to people. At all times volunteers will be required to remain confidential. Dependability, honesty, and time management skills are expected.
Travel details: Scottish Borders wide.
Minimum age: 18


Taster available: Yes
Training details: Training and support will be tailored to the needs of the volunteer and the service user.
Support: Named Contact For Volunteer

Last updated 3 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.