Telephone Befriender for people with sight loss

  • VO83925
  • Home-based volunteering


Around two thirds of sight impaired people have experienced loneliness because of their sight loss.

seescape, have adapted their services in response to COVID-19, so people are still supported. Volunteer telephone befrienders have received training and are now contacting seescape clients on a regular basis to have a conversation, get to know them and offer moral support. This is so important and helps to prevent loneliness and isolation, which can lead to other health issues including mental health problems. However, there are still people waiting or a telephone befriender, so we require new volunteers who can offer a small amount of their time each week to call clients.

Organisation aims and objectives

Providing support to people in Fife with sight impairment










1 hour per week


Experience required: Ability to download and listen to 3 short videos and read/complete necessary supporting materials/agreements. Willingness to engage in on the telephone, email and/or online with live virtual meetings (done via Zoom). Ability to have a conversation and offering social companionship on the telephone. Report back to the Coordinator on how this is going, and issues raised. Reflecting on own needs and requirements and informing the Coordinator of what these are. Good all-round communication
Travel details: Volunteers can telephone their befriendee in the comfort of their own home, so no travelling is required. A telephone call makes a huge difference to seescape clients, and there is the option once to increase frequency depending on the agreement of those involved. Time commitment: 15-20 minutes per week, potentially increasing to longer or more frequent telephone calls eventually depending on what is agreed. Face to face befriending has been suspended due to COVID-19 but if you are interested in moving onto this when it’s safe to set up this will also be discussed at the start.
Minimum age: 16


Expenses paid: Yes
Expenses details: We pay public transport rates and 45p a mile reimbursement available if taking befriendee in volunteers’ car (subject to insurance, MOT and Tax checks).
Taster details: Induction training, during COVID-19 consists of 3 short videos, with support materials and agreement to be signed off before volunteering. Regular ‘Reflect and Review’ support sessions arranged with individual volunteers and Coordinator. Opportunities to meet with other seescape staff and volunteers via online meetings and other events. Sighted Guide training once social distancing ends.
Training details: Induction training, during COVID-19 consists of 3 short videos, with support materials and agreement to be signed off before volunteering.
Support: Named Contact For Volunteer

Last updated 3 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.