Covid-19: Telephone Befriender (Harris)

  • VO83393
  • Home-based volunteering


To spend time making social contact with someone who may be struggling with loneliness or social isolation.
Purpose of the role:
Provide telephone support to alleviate loneliness and social isolation in order to build an ordinary, warm, reliable friendship. Responsibilities/Tasks
● To make appropriate telephone contact with the matched befriendee as agreed with the befriendee and coordinator
● Read and understand the information provided as part of the induction training
● Understand and adhere to the Befriending Lewis and Harris Telephone Service agreement
● Adhere to Befriending Lewis and Harris confidentiality policy
● Record and claim any out-of-pocket telephone expenses on a monthly basic
● To record information about the call on the timesheet provided
● Report any concerns or problems to the service coordinator immediately

Organisation aims and objectives

The Lewis Befriending Scheme provides a befriending and mentoring services for adults over the age of 18.










You will be required to committing to contacting the matched Befriendee at least once a week. This would have to be at a time that is suitable for you both. You can of course commit more time if that is agreeable to you both.


2 references and an enhanced disclosure PVG are required, due to the volunteer being in contact with vulnerable adults. FAST-TRACKING: PVG CHECKS ARE CURRENTLY NOT REQUIRED FOR VOLUNTEERS WHO COME FORWARD TO SUPPORT THE COMMUNITY DURING THE COVID-19 CRISIS
Experience required: • reliable, patient, kind, caring and happy to be part of a team • willing to undertake a PVG check and to provide two referees • understanding of the need for and able to keep confidentiality • reliable, patience and sensitive • work within the organisation's guidelines and policies
Minimum age: 18


Expenses details: Out of pocket telephone expenses (currently a max of £5 per week) on provision of receipts.
Training details: • willing to attend 1 x 5 hour induction session prior to commencing Befriending. This may be fast-tracked by emailed induction course and follow-up conversation with coordinator • willing to participate in quarterly meetings, support and supervision sessions and ongoing training

Last updated 3 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.