(COVID-19) Virtual Support Centre Admin Assistants

  • VO83387


Description

Administrative Assistants – We seek to recruit personnel who could communicate in Mandarin and/or Cantonese to provide general assistance to our virtual Support Centre over emails and phone calls, redirecting clients to relevant organisations for specific problems. Administrative Assistants will also help talking with elderly for their enquiries and make note of potential victims or witnesses who report hate incidents / crime. We also welcome people who only speak one language English/Chinese

Organisation aims and objectives

Scottish Chinese Professionals is the Chinese professional association in Scotland that aims to unite, support, develop and promote global Chinese professionals and Scotland-China professionals.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Shift system, 2 times a week

Restrictions

Experience required: Can speak English and/or Chinese (Mandarin and/or Cantonese) Enthusiasm, patience Able to use office software
Travel details: We are a virtual support centre , so we don't need volunteers to have direct contact with people
Minimum age: 23

Support

Expenses details: No expenses paid.
Training details: Induction Training: Introduction to Scottish Chinese Professionals, our team and the work we do at the virtual support centre Conduct simulation training (such as how to do the communication and how to ask questions) Step by step instructions to be given on the procedures from accepting a call to making notes on each time people contact us. Email training will also be provided. and ask the volunteers to register formal email.
Support: Wheelchair Access/Disabled Access Toilet

Last updated 3 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.