We all need to stay at home to protect ourselves and others. However, those who are well and not at risk can provide essential support for their family, friends and neighbours who cannot leave the house.

Read more about volunteering during the COVID-19 pandemic

Be a coronavirus volunteer in your community

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.

Customer Service - Mobility Aids - Hilington

  • VO81787


Description

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
Typical tasks include:
Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.

Organisation aims and objectives

We are a volunteer-led humanitarian organisation that helps people in crisis, whoever and wherever they are.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Frequency and commitment details

a few hours any weekday

Restrictions

We value the energy and enthusiasm that young people bring to this role. The minimum age you can volunteer for the Red Cross is fifteen years old. We can accept volunteers under the age of eighteen at some of our locations for this role subject to parental
Experience required: We are looking for someone who: ideally has a customer service background Enjoys meeting people and has good interpersonal skills Is fit and able to lift/move wheelchairs. Is IT-literate (or willing to learn) Is willing to attend induction and foundation training Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities Will act in accordance with our values and behaviours framework
Minimum age: 18

Support

Expenses paid: Yes
Taster available: Yes
Training details: We provide a well-structured pathway to ensure you have all the skills, knowledge and confidence to undertake this role as soon as possible. Following a short telephone interview, we will arrange for you to meet the Mobility Aids Volunteer Coordinator who will be your line manager. You can start ‘shadowing’ straightaway i.e. spend time with the team to see first-hand how the service runs.

Last updated 2 months ago