We all need to stay at home to protect ourselves and others. However, those who are well and not at risk can provide essential support for their family, friends and neighbours who cannot leave the house.

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Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.

Victim Service Volunteer

  • VO81003


Description

Victim Support Scotland provides information, emotional support and practical assistance to people affected by crime, including victims, witnesses and their families and friends.

Our staff and volunteers are available in person or over the phone, through Scotland.
We support anyone affected by crime, no matter what the crime is and regardless of whether the crime has been reported to the police or not.

Our services are free, independent and confidential.

We have 3 roles for you to consider

Home visit volunteers will be required to undertake to:
• Working with staff to receive case information
• Work independently by contacting victims by telephone to arrange home visit appointment
• Throughout the case, feedback and update staff on arrangements for home visit, ensuring lone working check in/check out procedures are complied with
• Confirm appointment with victim prior to attending
• Provide support and agree next steps with victim at the end of each appointment
• Liaise directly with victims and staff throughout duration of the case working towards meeting the needs of victims

Office appointment volunteers will be required to undertake to:
• Working with staff to receive case information, confirm victim’s needs as identified in their individual support plan
• Provide support following needs identified on support plan and agreed next steps with victims at the end of each appointment. Feedback to staff member immediately following appointment and free follow up actions.

Telephone Support volunteers will be required to undertake to:
• Working with staff to receive case information and confirm victim’s needs as identified in their individual support plan
• Contact victim by telephone and provide support following needs identified on support plan and agree next steps
• Feedback to staff member within 24 hours of support call if calling from own home or immediately if calling from the office and agree actions

Organisation aims and objectives

Helping people who have been victims of crime is what Victim Support is all about. We draw on all the resources available in our community to help victims. Victims refer themselves, or are referred by the Police or other agencies. Even if the crime has not been reported to the police we can still help. Trained volunteers visit people at home as soon as possible after referral or if preferred victims can come into the office.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Flexible

Restrictions

For Home visit roles only - Access to a car with appropriate insurance cover or access and ability to use public transport will be required.
Experience required: Good oral and written communication skills The ability to listen non-judgementally to victims and their families who may be in emotional distress An anti-discriminatory approach to working with people from all sections of the community The capacity to learn about the criminal justice system and understand the victims journey An awareness of confidentiality issues Effective time management skills
Travel details: Victim Support Scotland South Ayrshire Macadam House 34 Charlotte Street, Ayr
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Travel expenses paid
Training details: Initial Induction training Shadowing opportunities Ongoing training in specific areas of support for victims
Support: Named Contact For Volunteer

Last updated 2 months ago