Helpline Volunteer

  • VO80723


Parentline is a lifeline for all families, offering a kind and skilled listening ear for parents and carers across Scotland through our free digital service. We have time for anyone concerned about a child, they can get up to date quality information and help on the things that matter to them and their children, through the website, helpline or webchat. We build relationships with parents and carers always keeping children at the centre but being mindful of the challenges to families today. Our team of staff and volunteers are trauma sensitive and knowledgeable in child development and work alongside callers to prevent stress increasing in families.
Our Helpline Volunteers are the front line of the service. They listen to those who contact us and offer support, information and advice and, where appropriate, signpost to other agencies. Our aim is to put the child at the heart of every contact and to support people to decide for themselves how to move forward.
Key Tasks
o To provide support and advice by phone, webchat and email
o To work in partnership with helpline supervisors to ensure that safety and well being of children is a central focus of all contacts
o To accurately record the details of every contact o To attend support meetings and trainings as required

Organisation aims and objectives

Children 1st is Scotland’s National Children’s Charity. We began in 1884 and for many years were known as the RSSPCC (Royal Scottish Society for the Prevention of Cruelty to Children). We became Children 1st in 1995. We did this to say that children are at the heart of everything we do. And that not only do we want to prevent harm - we also want to ensure every child gets the love and nurture they deserve. We help Scotland’s families to put children first, with practical advice and with support in difficult times. And when the worst happens, we support survivors of abuse, neglect, and other traumatic events in childhood, to recover.










Frequency and commitment details

Volunteers do 4 hour shifts, once a week


Volunteers are required to do a Basic Disclosure for this role, support for this will be provided and the cost will be covered by Children 1st.
Experience required: o A positive and realistic commitment to volunteering role o An understanding of, and commitment to, the values of Children 1st o Sensitivity to the needs of others o A self-assured and positive outlook o Responsible and accountable o A desire to learn and help others to learn
Travel details: Our office is in Bruntsfield in Edinburgh. A number of Lothian buses stop close to the office (11, 15, 16, 23). There is also limited on street metered parking outside the office.
Minimum age: 18


Expenses paid: Yes
Expenses details: We are happy to cover the cost of reasonable out of pocket expenses incurred while undertaking the volunteer role.
Training details: Volunteers are provided with all of the training required to fulfil their role effectively and confidently. Parentline volunteers must successfully complete our 51 hour assessed introductory training. The training covers the skills needed to support people effectively on the helpline and some of the issues and concerns that people contact us with. All volunteers are supported by a supervisor when on shift in the call room. In addition to this all volunteers have a named individual supervisor who is responsible for their ongoing support and development.

Last updated 16 hours ago