Visitor Experience Duty Officer

  • VO80364


The Loch Garten Nature Centre has recently undergone a redevelopment, funded by European Structural Funds, and we want people visiting our refurbished facility to be met with a smile. You will actively provide a warm welcome for all visitors, thank RSPB members for their support and ensure that visitors’ needs are understood and met to the best of our ability.
The Centre can be a busy and exciting place, especially during weekends and holidays, and we aim to provide excellent customer service and care. Our aim is to maximise contact with all our visitors, as a face-to-face experience is often so much more rewarding.
We need your help to meet and greet families, including children, and other visitors of all ages and nationalities; to show, explain and interpret the Caledonian pineforest surrounding the Centre, including our breeding ospreys, and the conservation work we undertake on the wider reserve as part of the Cairngorms Connect partnership.
We run a series of hands-on activities for children and families, as well as a programme of special events eg guided walks, themed weekends etc and your help with these added extras will always be welcomed!
Occasionally you may be asked to walk the forest trails near the centre, interacting with our visitors out in the forest and ensuring that all visitors are respecting the reserve and behaving responsibly in accordance with the Scottish Outdoor Access Code.
This role will suit someone who loves to meet and talk to visitors of all ages

This role will suit someone who loves to meet and talk to visitors of all ages and from all walks of life, who would gain satisfaction from passing on their passion about wildlife and enjoy learning more.
You will be amazed at how fulfilling it can be to positively impact on people's enjoyment, and open their eyes to the wonders of the Caledonian pineforest, ospreys and other wildlife. For many people, a visit to Loch Garten can be a spring-board for what becomes a new-found passion and life-long interest in wildlife.
You will be made welcome as an essential part of an enthusiastic, positive-thinking team and will be supported by your committed, enthusiastic and passionate colleagues.
It's also a great opportunity to work at the RSPB’s second largest (and arguably
best!) nature reserve, alongside some spectacular Highland wildlife, including
ospreys, red squirrels, crested tits, dragonflies and tooth fungi, whilst making a real
difference to the work of the RSPB. The Caledonian pineforest which surrounds the
centre is also a beautiful and uplifting place to be!
The RSPB is an active and exciting conservation charity, the largest in Europe! We
can help you gain skills and give you a valuable insight into our conservation work.
All necessary training will be provided and travel expenses will be reimbursed where

Organisation aims and objectives

The RSPB is the UK charity working to secure a healthy environment for birds and other wildlife, helping to create a better world for us all. The RSPB exists to conserve wild birds and the environment. We have more than one million members, over 13,000 volunteers, 1,300 staff, 200 nature reserves,9 regional offices, 4 country offices...and one vision - to work for a better environment rich in birds and wildlife.










Frequency and commitment details

one day a week


Experience required: You'll need to have the confidence to strike up conversations with members of the public, a desire to help, an enthusiasm for wildlife and conservation, but most important of all, you'll need a friendly demeanour and a ready smile!
Travel details: Please discuss with reserve team
Minimum age: 16


Expenses paid: Yes
Expenses details: Relevant expenses will be paid.
Training details: Appropriate training will be provided

Last updated 3 months ago