We all need to stay at home to protect ourselves and others. However, those who are well and not at risk can provide essential support for their family, friends and neighbours who cannot leave the house.

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Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.

My Guide Partnership Support Volunteer

  • VO80331
  • Home-based volunteering


The My Guide service (part of Guide Dogs for the Blind) helps blind and partially sighted people get out and about on their own terms, with the help of a volunteer. As a My Guide Partnership Support Volunteer, you will maintain regular contact with blind and partially sighted people and their volunteer Sighted Guides, by phone or in person, to ensure the partnerships run smoothly.

• Support the My Guide partnerships, which will include regular reviews with the customer and matched volunteer, via telephone or face to face.
• Recording reviews onto Guide Dog systems, reporting/highlighting any issues, recording partnership success and achievements and changes to activity plans
• Suggesting other organisations to refer service users to when appropriate (with support from the local team)
• Regular feedback to staff and fellow volunteers.
• Attend events where required to promote the My Guide service.
• Act as an ambassador for Guide Dogs by promoting its services and demonstrating the Guide Dogs family values.

Organisation aims and objectives

Our ambition is a future where every person with sight loss has the confidence and support they need to live their lives to the full.










Frequency and commitment details

Minimum commitment of 2-3 hours per week requested.


Experience required: • Excellent communication and interpersonal skills • Able to deal appropriately with confidential and sensitive information. • Able to use a telephone to undertake reviews • Able to use a PC and Microsoft Word and Excel packages. • Able to undertake the role safely and effectively • Acting in a non-judgemental way, without discrimination
Minimum age: 18


Expenses paid: Yes
Expenses details: Expenses are reimbursed by bank transfer on receipt of a volunteer expense claim form and relevant receipts/tickets.
Training details: My Guide Level 1 Sighted Guide training, My Guide Level 2 Volunteer training, Safeguarding training, GDPR e-learning, role-specific training.

Last updated 5 months ago