Victim Support Volunteer

  • VO80277


Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland's role to provide victims and witnesses of crime emotional and practical support in person, online and in court. Volunteers are supported by VSS staff who manage the service.

Our Volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. Duties include:
*Discuss service users' needs by telephone, webchat, appointments and face to face contact, agreeing next steps at the end of each contact.
*Help service users feel more confident by arranging and conducting court familiarization visits.
*Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users.
*Feedback and agree follow-up actions with staff members.
*Provide administrative support in completing the service users journey.

Organisation aims and objectives

Victim Support Scotland is the leading charity dedicated to helping people affected by crime across Scotland. We support victims of crime, witnesses and their family members, regardless of who they are and their circumstances. Our service is independent, free, non-judgemental and confidential. We offer bespoke support, personalized to the needs of each individual.











Experience required: Effective communication skills / The ability to actively listen to service users and anyone affected by crime / An interest in learning about the criminal justice system and understand the service users journey/ awareness of confidentiality obligations and the responsibilities that come with upholding these obligations / effective time management skills (and working under pressure) / access to car or ability to use public transport.
Travel details: Based in Shetland office or around Shetland.
Minimum age: 16


Support: Named Contact For Volunteer

Last updated 4 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.