Victim Help Centre Volunteer

  • VO79381
  • Suitable for groups


How can you help victims and witnesses of crime?

Being a victim or a witness of crime can be a confusing and stressful experience for many people. Victim Support Scotland (VSS) volunteers provide a webchat and telephone service which can provide support and answer queries to those who approach us.

What will I be doing?

Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system via webchat.

• Talk to people affected by crime via phone calls and web chat
• Update our database record system
• Link service users with other organisations
• Provide relevant support and information to anyone affected by crime
• Promote VSS’ services

What benefits will I receive?

Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will:

• All reasonable expenses paid
• The offer of a reference for future work
• The knowledge that you are providing help to an organisation that helps others
• The opportunity to grow your skills personally and professionally

Organisation aims and objectives

To improve and increase knowledge about victims and witnesses through research studies, projects, appropriate publicity and information materials.










Frequency and commitment details

There is an expectation of a minimum commitment from helpline support volunteers of approximately 2- 4 hours per week, however this may vary depending upon the needs of the service. To get the most out of the volunteering role, we ask that all potential


Experience required: • Effective communication skills • The ability to assess the needs of service users and anyone affected by crime • A non-judgemental approach to working with people from all sections of the community • The capacity to learn about the criminal justice system and understand the service user’s journey • An understanding of confidentiality • Good IT skills
Travel details: This opportunity is based in Glasgow City Centre, and is very close to Glasgow Central Station and bus stops in Hope Street.
Minimum age: 18


Expenses paid: Yes
Expenses details: All reasonable expenses paid.
Training details: All volunteers required to attend Induction and Foundation Courses

Last updated 4 months ago